Amelia Rogers
Summerville,SC
Summary
Results-oriented sales expert with 10 of experience in sales leadership, customer service, and reporting. Proven track record in increasing sales based on analysis of reports. Adept at Microsoft Office and Power BI. Strong analytical skills with keen eye for data to identify areas for improvement.
Overview
9
9
years of professional experience
Work History
Retail Associate Manager
T-Mobile
04.2021 - Current
- Drove monthly goals as the Subject Matter Expert (SME) in collecting reports and devising strategies to enhance sales performance
- Led a high-performing sales team, consistently exceeding monthly sales targets by 20%
- Implemented effective merchandising strategies resulting in a 15% increase in accessory sales
- Conducted regular training sessions to enhance product knowledge and improve customer service skills
- Fostered a customer-centric environment, resulting in a 25% increase in customer satisfaction scores.
Mobile Expert/Event Expert
T-Mobile
02.2015 - 11.2023
- Achieved recognition as a top-performing sales associate, consistently meeting and exceeding sales quotas
- Provided exceptional customer service, resulting in a 95% customer retention rate
- Cultivated connections with both teammates and customers, fostering a sense of trust and reliability.
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
Education
High School Diploma -
Ashworth College
Norcross, GASkills
- Sales Coaching
- Operations Management
- Sales strategy development
- Analytical thinking
- Product knowledge
- KPI Tracking
- Data Analysis
- Cross-functional collaboration
Timeline
Retail Associate Manager
T-Mobile
04.2021 - Current
Mobile Expert/Event Expert
T-Mobile
02.2015 - 11.2023
High School Diploma -
Ashworth College