Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

America Gonzalez Chairez

Austin,TX

Summary

Proven leader and efficient organizer, I excelled at B Select Services by orchestrating the staffing for Formula 1, a high-profile event, showcasing my adeptness in time management and communication. My bilingual ability and expertise in Microsoft suite further complement my profile, reflecting a track record of elevating customer satisfaction and operational excellence. In all this years I learned amazing customer services skills, my passion is to always help people and make sure they are happy while being helped. My goal is to always do my best at any job I am given and with 6 years of customer services experience I will make sure and always have a positive and professional work etiquette.

Overview

9
9
years of professional experience

Work History

Account Manager

B Select Services
Austin, Texas
03.2023 - Current
  • As an account manager, I did many things, along the lines of payroll, management, improving client relationships, organization, staffing management, and customer service. My biggest achievement as an account manager was being able to staff one of the biggest events in Austin, Texas, which is Formula 1. As an account manager, I had to staff around 380 employees, make schedules, and organize the whole event for Formula 1.
  • As an account manager, I was able to work a lot in my customer services; I always had to keep a close connection with my clients and employees, which helped me with my communication skills. Throughout the day, I had to answer calls and emails, which I'm very confident in doing. I was always available to help employees and clients with any questions they have or things they may need.

Customer Service

Chick-fil-A
Austin, TX
06.2021 - 03.2023
  • In Chick-fil-A, I performed daily opening and closing procedures, such as opening cashiers, turning on all machines, and making sure the store was ready to operate. In Chick-fil-A, I learned to always make sure the customer was happy. I always liked to boost customer satisfaction levels by going the extra mile to personalize service for each customer. My biggest goal was to always greet customers and provide friendly customer service in order for the customer to leave very satisfied. In Chick-fil-A, I was also in charge of managing money since I worked in order taking for most of my shift. I learned about money management and organization to ensure that the money was accurate and correct after each shift.

Sales Associate

Soccer For You
Austin, Texas
05.2019 - 06.2021
  • In Soccer For You, my main job was to interact with the customer to be able to know what exactly they were looking for. During my time here, I was the only worker, which made me in charge of opening and closing the store. Maintain records related to the sales I had each day. I made sure to always keep the store clean and well stocked. I also arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items. I always made sure to maintain my work area and keep the cash drawer organized in order to have a smooth end of the day for inventory and the cash drawer.

Food Service Worker

Smoothie Paradise
Austin, Texas
07.2016 - 04.2019
  • Smoothie Paradise was my first job; I was able to learn about multitasking, memorization, pressure, and how to simply talk to the customers. In Smoothie Paradise, the job was extremely fast paced since there were only three workers doing the drinks, serving ice creams, and charging customers. This job was very fast, which helped me learn about pressure. Working under pressure was challenging, but I really liked it since it always helped me get better, and it pushed me to work even harder.

Education

High School Diploma -

Akins High School
Austin
03-2019

Some College (No Degree) - Diagnostic Medical Sonographer

Austin Community College
Austin, TX

Skills

  • Time management
  • Communication skills
  • Leadership
  • Organization
  • Attention to detail
  • Bilingual
  • Customer Services
  • Appointment scheduling
  • Team player
  • Experience with Excel, Microsoft, and Microsoft Word

Languages

Spanish
Native/ Bilingual

Affiliations

  • As a Full time worker I also manage to go to school, right now I am working on getting my diploma as a Diagnostic Medical Sonographer.

References

References available upon request.

Timeline

Account Manager

B Select Services
03.2023 - Current

Customer Service

Chick-fil-A
06.2021 - 03.2023

Sales Associate

Soccer For You
05.2019 - 06.2021

Food Service Worker

Smoothie Paradise
07.2016 - 04.2019

High School Diploma -

Akins High School

Some College (No Degree) - Diagnostic Medical Sonographer

Austin Community College

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America Gonzalez Chairez