America Maldonado
Dunkin Donuts & Baskin Robbins
Melrose Park,IL
1
Certification
9
years of professional experience
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Work History
Crew Member
5 Years 8 Months- Took orders, prepared meals, and collected payments.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new crew members on operational procedures and customer service techniques.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Collaborated with team members to enhance service speed during peak hours.
- Monitored inventory levels, restocking supplies to meet daily operational needs.
- Implemented best practices for food safety, contributing to overall store hygiene efforts.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction experience.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Production Worker
2 Years 3 Months- Operated machinery to assemble products efficiently and safely.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to streamline workflow and reduce downtime.
- Maintained cleanliness and organization of work area to enhance safety.
- Assisted in training new employees on operational procedures and equipment usage.
- Followed safety procedures and guidelines to maintain safe working environments.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Cashier
1 Year 2 Months- Processed transactions efficiently using point-of-sale systems to ensure accurate financial handling.
- Assisted customers in selecting CBD products, providing knowledgeable recommendations based on individual needs.
- Maintained clean and organized checkout areas, enhancing customer experience and operational efficiency.
- Handled cash and credit payments accurately, ensuring adherence to store policies and procedures.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Waitress/Server
1 Year- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Accurately took and processed orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Assisted in training new team members on restaurant protocols and service techniques.
- Maintained cleanliness and organization of dining area to enhance customer satisfaction.
- Adapted quickly to high-pressure situations during peak service hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
GED
Skills
Customer service
Teamwork and collaboration
Multitasking
Time management
Cash handling
Problem-solving
Attention to detail
Customer engagement
Safe food handling
Reliability and punctuality
Point-of-sale system
Team player
Adaptability and flexibility
Integrity and honesty
Supplies monitoring and restocking
Health code compliance
Certification
Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Production Worker
Primary Staffing
09.2022 - 12.2024Read More
Crew Member
Dunkin Donuts & Baskin Robbins
08.2020 - 04.2026Read More
Cashier
Natural Herbalist Store (CBD)
05.2019 - 07.2020Read More
Waitress/Server
Dona’s Tortas
07.2017 - 07.2018Read More
Instituto of Justice & Leadership Academy (IJLA)
GED
Read More