Amil Branch
LASVEGAS
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Shift Lead
Rollin Smoke Barbeque
Las Vegas
07.2022 - Current
- Supervised team members during busy service hours to ensure smooth operations.
- Trained new staff on customer service and food safety procedures.
- Managed inventory levels and placed orders for necessary supplies.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Maintained cleanliness and organization of the kitchen and dining areas.
- Completed opening and closing duties to facilitate business operations.
- Handled cash register transactions accurately while providing excellent customer service.
- Delivered catering orders to designated locations on time.
- Planned events for corporate clients including catering arrangements and booking accommodations.
- Coordinated catering services, including menu planning and staffing needs.
Education
Cosmetology License - Cosmetology Program
Cosmetology Institute of Las Vegas
Las Vegas, NV 09.2023 - 03.2025
Skills
- Inventory management
- Cash handling
- Event planning
- Food safety
- Conflict resolution
- Team leadership
- Customer service
- Time management
- Staff training
- Problem solving
- Staff motivation
Affiliations
- Volunteer at church supporting children’s services and activities
- Help organize events for groups of 50+ children, ensuring a positive and welcoming environment
- Participate in community outreach efforts, serving and assisting others
Accomplishments
- Served as President of the Black Student Union, demonstrating leadership, organization, and community involvement
- Member of the National Honor Society, reflecting academic excellence and commitment to service
Timeline
Cosmetology License - Cosmetology Program
Cosmetology Institute of Las Vegas
09.2023 - 03.2025
Shift Lead
Rollin Smoke Barbeque
07.2022 - Current