Amira Cromwell
Springfield,IL
Summary
Dynamic and results-oriented professional with a proven track record at McDonald’s LLC, where I enhanced customer satisfaction through exceptional service and efficient problem-solving. Excelled in leadership roles at the Boys & Girls Club, significantly improving youth engagement. Skilled in cash handling and clear communication, I bring a blend of hard and soft skills to drive team success.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s LLC
3035 Chatham Rd
10.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Youth Mentor
Boys & Girls Club of Central Illinois
300 S 15ts
10.2023 - 11.2024
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Provided academic support through tutoring sessions, contributing to improved grades and study habits among mentees.
Sales Associate
Walmart
1100 Lejune Dr
02.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all
- Managed returns, exchanges and refunds in accordance with store policy.
Education
General
Southeast High Scjool
Springfield Illinois Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Flexible Schedule
- Leadership Qualities
Certification
CPR certification
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Crew Member
McDonald’s LLC
10.2024 - Current
Sales Associate
Walmart
02.2024 - 10.2024
Youth Mentor
Boys & Girls Club of Central Illinois
10.2023 - 11.2024
General
Southeast High Scjool