Amiya Green
College Park,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Arise Platform
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Administrative Assistant
Leapfrog Academy
03.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Lead Pre-K Teacher
Creative World School
01.2019 - 04.2021
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as basic geometry, number recognition, and phonic awareness.
- Allowed for ample outdoor discovery time in schedule each day.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Addressed behavioral and learning issues with parents and daycare management.
- Supervised student teachers to provide objective feedback.
Education
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Western Governors University
Salt Lake City, UT04.2028
GED -
Atlanta Technical College
Atlanta, GA12.2019
Skills
- Document Control
- Multi-Line Telephone Operation
- Coordination
- Refund Processing
- Google Docs
- Administrative Support
- Filing
- Closing Sales
- Sales Expertise
- Staff Training
- Microsoft Word
- Customer Service
Timeline
Customer Service Representative
Arise Platform
05.2021 - Current
Administrative Assistant
Leapfrog Academy
03.2021 - Current
Lead Pre-K Teacher
Creative World School
01.2019 - 04.2021
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Western Governors University
GED -
Atlanta Technical College