Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic
Amélie Pontoise

Amélie Pontoise

Nederland,Colorado

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

13
13
years of professional experience

Work History

Store Manager

Silver Stem Fine Cannabis
Nederland, Colorado
09.2017 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed relationships with suppliers to negotiate better prices.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delegated work to staff, setting priorities and goals.

Cafe Manager

Cafe du Nord
Vallon Pont D'Arc, France
04.2014 - 09.2014
  • Maintained an accurate cash register system at all times during business hours.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Established relationships with local businesses or organizations that could refer customers to the cafe.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Server

Le Terminus
Paris, France
01.2013 - 01.2014
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered food orders promptly and courteously.

Camping Associate

Le Camp des Gorges
Valoln Pont D'Arc, France
01.2012 - 01.2013
  • Maintained a clean and safe environment for campers by regularly inspecting the grounds, facilities, and equipment.
  • Provided customer service assistance to campers in need of guidance or advice.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

Bachelor of Arts - Art Education

Lycee Lamartine
Paris
07-2004

Skills

  • Team Development
  • Partnership Building
  • Retail Inventory Management
  • Customer Service Management
  • Customer Response

Affiliations

Dogs, Travel, Graphic Arts, Coffee

Languages

French
Native/ Bilingual
English
Full Professional
Spanish
Professional
Russian
Limited

References

References available upon request.

Timeline

Store Manager

Silver Stem Fine Cannabis
09.2017 - Current

Cafe Manager

Cafe du Nord
04.2014 - 09.2014

Server

Le Terminus
01.2013 - 01.2014

Camping Associate

Le Camp des Gorges
01.2012 - 01.2013

Bachelor of Arts - Art Education

Lycee Lamartine

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Amélie Pontoise