Amol Waje
Lakewood,CO
Summary
Restaurant server with 5+years of experience in enhancing guest relations and service excellence, known for implementing innovative systems that improve efficiency and customer satisfaction. Proficient in upselling techniques and menu recommendations, contributing to increased sales and repeat business. Committed to fostering teamwork and continuous improvement in hospitality management, aiming to elevate the dining experience for every guest.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
Littleton, CO
01.2025 - Current
- I made taking orders much faster, which meant shorter wait times for guests and quicker table turnover, bringing in more money.
- I also worked closely with the kitchen team to make sure food came out on time, which made our team stronger and improved everyone's dining experience.
- I kept accurate records of all orders and payments, ensuring everything was financially sound and followed company rules.
- I talked with guests to suggest daily specials and popular menu items, which definitely boosted sales of those items.
- Finally, I worked well with my teammates to make our service more efficient and to give guests an even better experience.
Server
Daxton Hotel
Birmingham, MI
04.2022 - 01.2025
- I led a team of servers, making sure we provided smooth and efficient service that consistently made our customers happier and resulted in excellent reviews.
- I also put a clever guest seating system in place, which significantly reduced wait times and improved everyone's dining experience.
- I actively chatted with guests to create a really friendly and welcoming atmosphere.
- Plus, I got good at suggesting menu items based on what guests preferred, which actually helped us sell more.
- I was also very careful to keep all orders and payments accurate, ensuring our finances were sound and we followed all hotel policies.
- Finally, I trained new team members on our service standards, which made our whole team perform better and helped us boost our efficiency.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
Server
Hyatt Place
Pune
12.2020 - 02.2022
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional customer service to enhance guest dining experiences.
- Managed table settings and maintained cleanliness throughout the restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled guest inquiries and resolved issues in a professional manner.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
Education
Bachelor of Science - Hospitality Management
IIBM College Of Hotel Management
PuneSkills
- Guest Relations
- Service Excellence
- Efficiency Improvement
- Menu Knowledge
- Customer Feedback
- Upselling Techniques
- Dining Experience
- Beverage Pairing
- Menu Recommendations
- Hospitality Management
- Dining Atmosphere
- Team leadership
Certification
- TABC Certification
- Food Handler Certification
Hobbies and Interests
- Watching Movies
- Hiking
- Photography
- Sky-Diving
Personal Information
Timeline
Server
The Cheesecake Factory
01.2025 - Current
Server
Daxton Hotel
04.2022 - 01.2025
Server
Hyatt Place
12.2020 - 02.2022
Bachelor of Science - Hospitality Management
IIBM College Of Hotel Management