Amoriah Griffin
Cagney's Kitchen
Winston-Salem,NC
4
years of professional experience
Dedicated professional with a focus on enhancing guest relations and training staff. Proven ability to implement feedback mechanisms that boost customer satisfaction and team efficiency.
Work History
Hostess
6 Months- Trained new host staff on customer service standards and procedures.
- Monitored host activities to maintain high levels of hospitality and efficiency.
- Implemented feedback mechanisms to enhance guest experience and staff performance.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency within the hosting staff.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Child Sitter
3 Years 2 Months- Provided attentive care and supervision for child, ensuring safety and emotional support.
- Developed engaging activities tailored to child's interests and developmental needs.
- Communicated effectively with parents regarding child daily activities.
- Maintained cleanliness and organization in play areas to promote a safe environment.
- Established routines for consistency and child's care.
- Coordinated schedules with families to ensure consistent care for their children at all times necessary.
- Ensured a smooth transition during parental absences by maintaining open communication.
Education
High School Diploma
- Honor Roll
- AP course in English and Composition
- Currently enrolled in second year of American Sign Language with one year being completed. One year of Spanish completed
- 3.60 GPA
Skills
Exceptional communication
Guest relations
Task delegation
Timeline
Hostess
Cagney's Kitchen
02.2026 - CurrentRead More
Child Sitter
Mrs. Hope Dyer
01.2023 - 03.2026Read More
Acellus Academy Homeschooling
High School Diploma
Read More