Ana Vicent-Applegate
Parker,AZ
Summary
Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Terrible Herbst Convenience Store
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Upsold additional products and services to customers, increasing revenue.
Pharmacy Technician
Wal-Mart Pharmacy
02.2022 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
CVS Pharmacy
07.2019 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
No Degree - Nursing Assistance
Arizona Western College
Parker, AZHigh School Diploma -
Hesperia High School
Hesperia, CA05.2003
Skills
- Customer Assistance
- ID Verification
- Inventory Management
- Telephone Etiquette
Certification
- Licensed and Certified Pharmacy Technician in AZ since 2021
Timeline
Cashier
Terrible Herbst Convenience Store
05.2023 - Current
Pharmacy Technician
Wal-Mart Pharmacy
02.2022 - 01.2023
Pharmacy Technician
CVS Pharmacy
07.2019 - 02.2022
No Degree - Nursing Assistance
Arizona Western College
High School Diploma -
Hesperia High School