Marycruz Cardenas
Palo Alto,CA
Summary
Experienced in front office management with a strong focus on customer service and operational efficiency. Provided support during various events, establishing relationships with corporate clients to enhance repeat business opportunities. Coordinated effectively with multiple departments to ensure seamless hotel operations while conducting regular staff meetings to implement new initiatives. Monitored front desk activities and addressed guest inquiries, ensuring compliance with safety regulations and company policies.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Creekside Inn
Palo Alto , California
06.2020 - 06.2025
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Ensured compliance with safety regulations and company policies.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Performed administrative duties such as filing documents, answering phones.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Assistant Retail Manager
Old Navy, Gap
Redwood City , California
03.2015 - 06.2018
- Provided exceptional customer service by responding promptly to customer inquiries or complaints.
- Monitored sales performance and identified areas needing improvement.
- Assisted customers with product selection based on their needs and preferences.
- Provided leadership and direction for all retail employees.
- Monitored employee performance and provided constructive feedback.
- Planned promotional activities such as product launches or special events.
- Implemented merchandising techniques to drive incremental sales growth.
- Processed payroll information on a weekly basis.
Communications Intern
Youth United for Community Action
East Palo Alto, California
01.2014 - 10.2014
- Provided support in organizing events such as conferences, seminars, workshops.
- Assisted with the planning and execution of public relations campaigns.
- Created and edited content for website, newsletters, press releases, social media posts, and other marketing materials.
- Assisted with the preparation of presentations using tools like PowerPoint or Keynote.
- Generated ideas for promotional campaigns to drive traffic to company websites or social media accounts.
- Developed and implemented a comprehensive communications plan to increase brand awareness.
- Drafted social media posts and created videos with eye for viral content strategies.
- Devised creative strategies for improving customer awareness of company and offerings.
Education
Associate of Arts - Business Administration
Sacramento City College
Sacramento, CA06-2020
Skills
- Front office management
- Customer service
- Event coordination
- Staff training
- Vendor management
- Conflict resolution
- Sales performance
- Relationship building
- Problem solving
- Inquiry response
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Manager
Creekside Inn
06.2020 - 06.2025
Assistant Retail Manager
Old Navy, Gap
03.2015 - 06.2018
Communications Intern
Youth United for Community Action
01.2014 - 10.2014
Associate of Arts - Business Administration
Sacramento City College