Amy Blacker
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Abbey Resort
Lake Geneva, WI
03.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
Server/Bartender Shift Manager
Local Bar and Grille
Wood Dale, IL
08.2016 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server/Bartender Shift Manager
Westwood Bistro
Lake Forest, IL
10.2013 - 08.2016
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
Server/Bartender
GRILLE No. 43
Lake Bluff, IL
08.2009 - 07.2014
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
Associate of Science - Business Administration And Management
Parkland College
Champaign, IL06-1991
Skills
- Guest Engagement
- Beverage Preparation
- Effective customer upselling
- High-volume dining
- Menu knowledge
- Point of Sale (POS) system operations
- Exceptional customer service
- Liquor, wine, and food service
- Cash Handling
- Positive and professional
- Food safety understanding
- Strong Work Ethic
References
Ted Boufis
(219) 314.3037
tedboufis@yahoo.com
Owner/Operator of Local Bar and Grille. Westwood Bistro, GRILLE No. 43
Michael Seaver
(815) 900.6304
Seaver@theabbeyresort.com
Food and Beverage Director at Abbey Resort & Spa
Timeline
Server/Bartender
Abbey Resort
03.2024 - Current
Server/Bartender Shift Manager
Local Bar and Grille
08.2016 - Current
Server/Bartender Shift Manager
Westwood Bistro
10.2013 - 08.2016
Server/Bartender
GRILLE No. 43
08.2009 - 07.2014
Associate of Science - Business Administration And Management
Parkland College
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