Amy Canright
Boonville
Summary
Versatile and results-driven customer service representative with 15+ years of experience in hospitality and call center environments. Proven track record in enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated leadership as an assistant restaurant manager, overseeing operations and training staff. Skilled in inventory management and multitasking across various platforms, consistently achieving productivity goals and improving service quality. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Bostwick-Braun Company (EBN)
Evansville, IN
06.2025 - Current
- Provided excellent customer service through inbound calls, outbound calls and emails
- Assisted customers in availability on products and order placing
- Processed orders for customer through phone and email
- Processed inbound purchase orders and placed purchased orders with vendors
- Assisted in the warehouse with order picking and inventory control
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns with attention to detail and accuracy.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Restaurant Manager
The Tin Fish
Newburgh, IN
04.2021 - 05.2025
- I was the assistant store manager. I am responsible for opening and closing the restaurant.
- Supervised daily operations to enhance service quality and efficiency.
- Trained and mentored staff to improve performance and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for menu improvement and service enhancement.
- Collaborated with kitchen staff to streamline food preparation processes for faster service times.
- Monitored financial performance, identifying cost-saving opportunities without compromising quality.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- My weekly responsibilities include: back of house scheduling, weekly truck orders, food prep, quality assurance, training, line cook, expediting, front of house worker, bartender, troubleshooting, and customer service.
Bartender and Server
Burgh House I
Newburgh, IN
05.2019 - 01.2021
- Bartender, lead server and bar manager. Provided excellent customer service and trained new employees.
- Provided a quality product. I was responsible for daily and weekly cleaning as well as opening and closing the restaurant and bar, as well as closing the entertainment center and nightly batching.
- I was responsible for bar inventory. I did nightly paperwork and weekly inventory.
- Managed bar inventory, conducting regular stock checks to minimize waste and optimize ordering processes.
- Trained new staff on beverage preparation techniques and customer service standards to enhance team performance.
- Developed innovative drink specials based on seasonal ingredients, enhancing menu offerings and customer satisfaction.
- Ensured compliance with health and safety regulations, maintaining cleanliness and organization of bar area at all times.
Customer Service Help Desk Representative
Meritain Health
Evansville, IN
10.2016 - 07.2019
- Inbound call customer service representative for claims and benefits. Assisted members and providers in resolving their calls.
- Assisted in being a subject matter expert for new representatives training for Fully Insured and Self Funded, for benefits and claims.
- Assist fellow co-workers with questions on policies. Multitasking on multiple platforms.
- I handle escalations from members and providers concerning the plan documents and claims.
- I took escalated customer service supervisor calls from members and providers.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Utilized ticketing systems to track and manage service requests efficiently.
- Analyzed customer feedback to identify trends and improve service quality.
- Established strong relationships with clients, fostering trust and loyalty through consistent high-quality support.
Injection Printing Operator
Berry Plastics
Evansville, IN
10.2015 - 10.2016
- Assisted machine operators with finished products. Responsible for achieving production requirements.
- Consulted with technicians and group leaders to address quality control issues.
- Established and stabilized machine processes. Filled out daily log sheets quickly and correctly.
- Monitored production processes to ensure adherence to safety and quality standards.
- Operated printing machinery to produce high-quality printed materials.
- Implemented process improvements that enhanced print quality and reduced waste.
Skip Tracer/ Collections
Geist Holdings
Evansville, IN
04.2012 - 12.2015
- Worked on multiple systems and platforms. Responsible for tracking work duties of people working as my helpers.
- I made outbound professional calls to customers. Initiated operations improvements to improve overall call center productivity.
- Conducted thorough investigations to locate and recover assets for clients.
- Utilized advanced skip tracing software to enhance efficiency in locating individuals.
- Developed comprehensive reports detailing findings and recovery efforts.
- Trained junior staff on effective skip tracing techniques and best practices.
- Optimized processes for tracking debtors, improving overall recovery rates.
Chargebacks / Collections/ Call Center Customer Service III
ICMC
Evansville, IN
01.2008 - 06.2012
- I made inbound Customer Service calls for multiple clients. Responsible for mentoring other representatives with troubleshooting.
- I processed Chargebacks in the dispute department. I placed outbound calls on delinquent accounts.
- I placed outbound welcome calls to new card holders. Handled supervisor and escalated calls from customers.
- Managed high call volume with tact and professionalism.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma -
Castle High School
Newburgh, IN, US01-2003
Skills
- Shift management
- Customer service
- Cash handling
- Food service management
- Administrative experience
- Record keeping
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Recordkeeping strengths
Certification
Driver's License
Timeline
Customer Service Representative
The Bostwick-Braun Company (EBN)
06.2025 - Current
Assistant Restaurant Manager
The Tin Fish
04.2021 - 05.2025
Bartender and Server
Burgh House I
05.2019 - 01.2021
Customer Service Help Desk Representative
Meritain Health
10.2016 - 07.2019
Injection Printing Operator
Berry Plastics
10.2015 - 10.2016
Skip Tracer/ Collections
Geist Holdings
04.2012 - 12.2015
Chargebacks / Collections/ Call Center Customer Service III
ICMC
01.2008 - 06.2012
Diploma -
Castle High School