Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amy De La Cruz

Cypress

Summary

Dedicated and compassionate healthcare professional with a background in patient care and front-office medical administration. Experienced in providing exceptional support to both clinical teams and patients, with skills in EMR systems, appointment scheduling, and HIPAA compliance. Known for strong communication, attention to detail, and a calm, patient-focused approach in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Cypress Orthopedics
Houston
11.2023 - 06.2024
  • Greeted patients in person and over the phone, creating a welcoming and professional front desk experience.
  • Scheduled, rescheduled, and confirmed appointments for orthopedic consultations, follow-ups, and procedures.
  • Verified insurance coverage, collected co-pays, and ensured accurate patient billing information.

Authorization Specialist

Maria N. Musso, D.O.
Howard Beach
05.2023 - 10.2023
  • Verified insurance eligibility and benefits for upcoming patient services, including surgeries, imaging, and specialist visits.
  • Obtained prior authorizations and pre-certifications from insurance providers for medical procedures, diagnostic tests, and treatments.
  • Communicated with physicians, nurses, and billing staff to ensure accurate and timely authorization submissions.

Medical Receptionist

Middletown Medical Group
Monticello
05.2020 - 05.2023
  • Warmly greeted patients and visitors, managing front desk check-ins and check-outs for multiple specialties, including primary care and urgent care.
  • Scheduled and coordinated appointments, follow-ups, and diagnostic tests across various departments using EMR systems.
  • Verified insurance coverage, obtained necessary referrals, and processed co-pays and patient balances accurately.

Education

High School Diploma -

Monticello High School
Monticello, NY
06-2018

Skills

  • Medical terminology knowledge
  • Communication skills
  • Patient interaction
  • Time management
  • Insurance verification
  • Conflict resolution

Certification

  • Certified Nursing Assistant (CNA) — In Progress
    Texas Health School, Houston, TX — Expected Completion: June 2025

Languages

Spanish
Full Professional

Timeline

Medical Receptionist

Cypress Orthopedics
11.2023 - 06.2024

Authorization Specialist

Maria N. Musso, D.O.
05.2023 - 10.2023

Medical Receptionist

Middletown Medical Group
05.2020 - 05.2023

High School Diploma -

Monticello High School

Similar Profiles

  • Jillian Calles

    Jillian CallesJillian Calles

    English Teacher at Cypress Fairbanks ISD - Cypress Lakes H.S.English Teacher at Cypress Fairbanks ISD - Cypress Lakes H.S.

  • Ophelia Arana

    Ophelia AranaOphelia Arana

    Cardiac Cath Lab Registered Nurse at HCA North Cypress, Cypress TexasCardiac Cath Lab Registered Nurse at HCA North Cypress, Cypress Texas

  • Kimberly Coronado

    Kimberly CoronadoKimberly Coronado

    LOTE: Spanish I & II Teacher/ Instructional Aide at Cypress Ridge High School (Cypress Fairbanks ISD)LOTE: Spanish I & II Teacher/ Instructional Aide at Cypress Ridge High School (Cypress Fairbanks ISD)

  • Macie Johnson

    Macie JohnsonMacie Johnson

    Lifeguard at American Pools of HoustonLifeguard at American Pools of Houston

  • Lubaina Amijee

    Lubaina AmijeeLubaina Amijee

    Pharmacy Technician at MS PharmacyPharmacy Technician at MS Pharmacy

CREATE PROFILE