Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanice Mcdougle

Saint Simons Island,GA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Costal Community Health Services
12.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Customer Service Representative

Radial
02.2022 - 09.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Teleperformance
03.2019 - 10.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Brunswick High School
Brunswick, GA
05.2013

Skills

  • Customer service
  • HIPAA Compliance
  • Patient Scheduling
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • Data Entry
  • Phlebotomy
  • Direct Patient Care
  • Medical Terminology
  • BLS Certified

Certification

  • CCMA - Certified Clinical Medical Assistant
  • PT - Phlebotomy Technician
  • BLS Certified

Timeline

Medical Receptionist

Costal Community Health Services
12.2023 - Current

Customer Service Representative

Radial
02.2022 - 09.2023

Customer Service Representative

Teleperformance
03.2019 - 10.2021

High School Diploma -

Brunswick High School

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Shanice Mcdougle