Summary
Overview
Work History
Education
Skills
My Life
Timeline
Generic

Amy Hernandez

Magnolia,TX

Summary

Results-oriented professional with extensive experience in customer relations and business management, notably as VP of Pool Business. Excelled in organization and communication, ensuring seamless operations and exceptional customer service. Proven track record in improving operational efficiency and building strong relationships with clients and teams. Demonstrates patience and adeptness in handling diverse tasks, from claims submissions to strategic planning. Love what I do in home warranty. I was new to this field when I started and took to it quickly and proficiently.

Overview

21
21
years of professional experience

Work History

Warranty Administrator

Beacon Homes
Magnolia, TX
08.2022 - Current
  • Schedule Homeowner Orientations
  • Schedule Internal walks on homes
  • Answer all homeowner emails promptly
  • Process all concerns brought to my attention by homeowners
  • Contact the contractors needed
  • Follow up with both parties
  • Send out reminders for appointments.
  • I work remote from home
  • Total resolution of concern within 14 days, excludes waiting on certain materials that have to be ordered and Homeowner delays.

VP of Pool Business

Self Employed Web
Magnolia , TX
07.2010 - 08.2022
  • I handled all customer relations via phone/email.
  • I handled our accounts receivable and payable, payroll
  • I took care of all of our tax preparations, gathering and organizing receipts and information for the CPA
  • I interviewed new employees.

Daycare Owner/Operator

Self
Magnolia, TX
08.2004 - 01.2017
  • I was a certified child care provider in my home for School Teachers only
  • Certified in CPR
  • Marketed my business within the Magnolia school district
  • Took care of the kids
  • Kept my home clean and safe for all of their ages.
  • Hired part time help so I could focus on Pool Business
  • Handled pay for employee, taxes etc...
  • Built relationships with the parents

Education

GED -

Magnolia Highschool
Magnolia, Tx.
05-1990

Skills

  • Appointment scheduling
  • Claims submissions
  • Organization
  • Good with time management
  • Great customer service skills
  • Good with people
  • Good with communication
  • Patient

My Life

I am a wife and mother of 5 children.  We have one daughter left at home and are very involved in her highschool activities and softball.  I have one daughter in Louisianna, a son that is working at the Bryan Fire Department and 2 children in Oklahoma.  One of which is having my first grandbaby!  I have lived in Magnolia Tx my whole life, except for the brief 2 years recently we lived in Oklahoma.  What I love about warranty is that I get to fix a problem and make someone feel better.  I think it's the mom skills in me that enjoys that aspect of the job.  I love problem solving.  Seeing things come to completion with total resolution as quickly as possible.  

Timeline

Warranty Administrator

Beacon Homes
08.2022 - Current

VP of Pool Business

Self Employed Web
07.2010 - 08.2022

Daycare Owner/Operator

Self
08.2004 - 01.2017

GED -

Magnolia Highschool
Amy Hernandez