AMY HORST
Hampton Roads Orthopaedics Spine & Sports Medicine
Newport News,VA
1
Certification
11
years of professional experience
Results-oriented Office Manager experienced in enhancing patient health outcomes and achieving departmental goals through strategic planning and problem-solving. Delivered cost savings and optimized care plans through effective team leadership and staff training. Maintained operational efficiency by managing daily office administration and utilizing organizational skills to support team productivity.
Work History
Office Manager
1 Year 1 Month- Led team in managing office operations to enhance workflow efficiency.
- Interview, onboard, and train front desk and clinical staff to support consistent service standards.
- Created staff schedules, monitored performance, and coordinated daily coverage to enhance office operations.
- Supervised financial operations to maintain revenue cycle efficiency.
- Oversee medical billing, coding, insurance verification, and collections to support revenue cycle performance.
- Managed payroll processes and monitored office budgets to ensure accurate, cost-effective operations.
- Oversaw compliance measures to uphold patient care standards.
- Ensure compliance with company policies, standard operating procedures, HIPAA requirements, and OSHA guidelines.
- Improve patient satisfaction by streamlining check-in/check-out processes and supporting efficient clinical flow
- Served as liaison between outside vendors and providers to coordinate services and address operational needs.
- Managed scheduling for multiple providers, optimizing appointment availability and patient flow.
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
Care Coordination Manager
6 Years 8 Months- Care Coordination & Patient Support
- Managed cost savings initiatives to benefit patients, insurance companies, and providers.
- Manage cost savings for patients to benefit patients, insurance companies, and providers.
- Developed supplemental care plans for high-risk patients to improve health outcomes.
- GAP Training for Primary Care Physician Offices
- Conducted GAP training sessions for primary care physician offices to enhance healthcare delivery.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans with established performance metrics.
Itinerant Nurse
4 Years 8 Months- Clinical Documentation & Student Care
- Administered medications via oral, and intramuscular injections and monitored responses.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes. CPR Instructor
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Collaborated with interdisciplinary teams to develop and optimize patient treatment plans. Delivered CPR training sessions to individuals, enhancing their emergency response skills.
- Enhanced quality of care through active participation in professional development opportunities, including workshops and conferences.
- Implemented care plans for patient treatment after assessing physician's medical regimens.
Education
Certified Professional Coding - CPC
Licensed Practical Nurse - Nursing
High School Diploma
Skills
Staff Management
Team Leadership
Written communication
Strategic Planning
Staff training
Organizational Skills
Multitasking Abilities
Advanced problem-solving
Problem Resolution
Task Prioritization
Organizational management
Critical thinking
Certification
Licensed Practical Nurse 0002067603 Expiration 2/28/2028, BLS Certification expiration 2/25/2028, AAPC CPC-A 01942185 Expiration 12/2026
Timeline
Office Manager
Hampton Roads Orthopaedics Spine & Sports Medicine
09.2025 - CurrentRead More
Care Coordination Manager
Tidewater Physicians Multispecialty Group
01.2020 - 09.2026Read More
Itinerant Nurse
Newport News Public Schools
05.2015 - 01.2020Read More
Highland High School
High School Diploma
Read More
Medical Careers Institute
Licensed Practical Nurse from Nursing
Read More
AAPC
Certified Professional Coding from CPC
Read More