Amy Hughes
Blue Springs,MO
Summary
Adaptable administrative professional with a strong background in data entry, file organization, and sensitive information handling. Recognized for attention to detail, clear communication, and consistent support for patients and clinical staff.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Foot Drs of KC
Lee's Summit, MT
09.2023 - Current
- Welcomed patients and supported front desk check-in.
- Coordinated daily patient calendars and scheduled appointments to optimize front desk operations.
- Processed payments and explained basic office policies to patients.
- Verified insurance details and maintained accurate patient records in office system for seamless patient care.
- Collected paperwork and kept patient files organized.
- Supported clinical staff with patient flow and waiting room coordination.
- Managed incoming messages from patients and staff to ensure effective communication. and followed up on appointment reminders.
- Took messages and ensured timely communication with the relevant team.
- Completed basic bookkeeping and document filing.
Engagement Team Member
Sano Orthopedics
Lee's Summit, Missouri
09.2022 - 09.2023
- Assisted orthopedic patients with intake, forms, and visit preparation at Sano Orthopedics.
- Scheduled appointments and coordinated follow-up visits with clinical staff.
- Verified insurance details and updated patient records in practice systems.
- Answered calls and directed questions to appropriate orthopedic team members.
- Supported front desk tasks and maintained smooth patient check-in procedures.
- Collaborated with medical staff to support efficient orthopedic office operations.
- Collaborated with team members to maximize productivity and efficiency.
HIM Representative
ScanSTAT Technologies
Kansas City, Missouri
07.2015 - 09.2022
- Handled medical record requests for ScanSTAT Technologies clients and health facilities.
- Reviewed patient authorization forms for HIPAA compliance and completeness.
- Scanned, indexed, and routed confidential documents into records systems.
- Communicated with hospitals, clinics, and physicians on release requests.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Education
CCA Certification - ICD-9 CM/CPT And ICD-10 CM/PCS
National American University
Independence, MO05-2014
Skills
- Appointment scheduling
- Patient intake
- Insurance verification
- Electronic health records
- Payment processing
- Front office operations
- Calendar management
- Office administration
- Data entry
- Confidential information management
- Customer assistance and interaction
- Attention to detail
- Verbal and written communication
Timeline
Front Desk Receptionist
Foot Drs of KC
09.2023 - Current
Engagement Team Member
Sano Orthopedics
09.2022 - 09.2023
HIM Representative
ScanSTAT Technologies
07.2015 - 09.2022
CCA Certification - ICD-9 CM/CPT And ICD-10 CM/PCS
National American University