Amy Hysong
MULBERRY,IN
Summary
Dynamic Property Manager with proven expertise in tenant relations, budget management, and effective communication. Demonstrated track record in resolving tenant issues and maintaining high occupancy rates.
Overview
24
24
years of professional experience
Work History
Property Manager
Peakmade Real Estate
Atlanta, GA
07.2022 - Current
- Managed daily operations of residential properties, ensuring tenant satisfaction and compliance.
- Oversaw lease agreements, renewals, and tenant communications for optimal occupancy.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated maintenance requests and vendor services to maintain property standards.
- Conducted property inspections to identify issues and ensure safety regulations were met.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Maintained financial records, including budgets and expense reports for properties managed.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments to ensure timely financial reporting, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Executed evictions according to state laws and procedures.
- Trained and supervised junior staff, fostering teamwork and consistent service delivery.
- Developed relationships with local businesses to enhance community engagement for tenants.
- Resolved resident complaints to maintain positive tenant relations. and expedited maintenance requests.
Property Manager
Sheehan Property Management
Indianapolis, IN
03.2015 - 07.2022
General Manager
Education Realty Trust
Memphis, TN
11.2002 - 07.2014
- Oversaw daily operations of student housing facilities.
- Managed budgets and financial planning for property maintenance.
- Developed policies to enhance resident satisfaction and engagement.
- Implemented marketing strategies to attract prospective residents.
- Analyzed market trends to inform strategic decision-making processes.
- Collaborated with staff to ensure compliance with safety regulations.
- Coordinated maintenance schedules for optimal facility performance.
- Trained and mentored staff in customer service best practices.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Associate of Applied Science - Accounting/Business Management
Indiana Business College
Lafayette, IN11-1990
Skills
- Property inspections
- Rent collection
- Budget management
- Financial record keeping
- Marketing strategies
- Tenant relations
- Customer relationship management
- Property accountability
- Payment collection
- Property tours and inspections
- Fair housing mandates
- Team leadership
- Staff training
- Problem solving
- Effective communication
- Exceptional oral and written communication skills
- Conflict resolution
- Customer service-focused
Timeline
Property Manager
Peakmade Real Estate
07.2022 - Current
Property Manager
Sheehan Property Management
03.2015 - 07.2022
General Manager
Education Realty Trust
11.2002 - 07.2014
Associate of Applied Science - Accounting/Business Management
Indiana Business College