Amy Jacobson

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• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Organized spaces, materials and catering support for internal and client-focused meetings.

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Applied play-based strategies to provide diverse approaches to learning.
• Assisted and supervised [Number] children through entire school day.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Allowed for ample outdoor discovery time in schedule each day.
• Established positive communication with parents in daily conversation and formal conferences.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Supported students in developing self-esteem and self-confidence.
• Established positive relationships with students and families.
• Organized and supervised large and small group activities.
• Created safe and nurturing learning environment for preschoolers.
• Helped new preschool children get used to classes by giving one-on-one support.
• Incorporated music, art and literature into curriculum.
• Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
• Assessed student progress and provided feedback on educational development.
• Planned and executed activities to stimulate physical, social and intellectual growth.
• Modeled positive behavior and communication skills for students.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.
• Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
• Utilized creative teaching strategies to engage students in classroom.
• Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
• Implemented age-appropriate curricula to meet needs of young learners.
• Developed and implemented behavior management plans.
• Monitored classroom to verify safe and secure environment.
• Guided students to develop social, emotional and physical skills.

• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Maintained confidentiality of information regarding clients and company.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained visitor log for entering and leaving facility for security purposes.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Routed incoming mail and messages to relevant personnel without delay.
• Compiled information from files and research to satisfy information requests.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Performed wide-ranging administrative, financial and service-related functions.
• Made frequent Bank deposits