Amy Kelly
Toledo,OH
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
16
16
years of professional experience
Work History
Server and Bartender
Shawn’s Irish Tavern
04.2016 - 11.2023
- Greeted guests with enthusiasm and displayed knowledge about the resturant's menu and products
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted in training new servers.
Team Lead
Libbey Glass
11.2020 - 10.2022
- Lead a team of four account managers
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Provided support to account managers during peak periods of workloads.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
National Fulfillment Center
Libbey Glass
03.2020 - 11.2020
- Oversee day to day operations
- Utilized computer systems to track shipments and update data accurately.
- Main contact for sales for sample requests
- Tracked outgoing orders to provide shipping status to customers.
- Provided prompt customer service by answering inquiries about orders or products.
- Performed regular cycle counts of inventory levels as required.
Customer Relations Representative
Libbey Glass
04.2018 - 03.2020
- Received and entered orders into computer system accurately.
- Ability to persevere through difficult transactions
- Exceptional time management skills
- Excellent data usage and understanding, proficient with word and excel
- Dedicated to completing tasks and looking forward to more responsibilities.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Processed returns and exchanges promptly and efficiently.
Box Office and Swamp Shop
Toledo Mud Hens
04.2014 - 04.2016
- Placing customer orders and customer service
- Sales and Taking Inventory.
- Greeted customers and assisted them with ticket purchases.
Server and Bartender
TGI Friday’s
04.2008 - 04.2016
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Taking money and working cash register.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Bachelor of Science - Sociology
University of Toledo
12.2016
Skills
- Order Management
- POS Operation
- Order Accuracy
- Guest Relations Management
- Shipping and Receiving Understanding
- Proficient in Microsoft Office
- Account Management
- Customer Service Excellence
Affiliations
- Camp Adventure August 2010-Septmber 2012
Timeline
Team Lead
Libbey Glass
11.2020 - 10.2022
National Fulfillment Center
Libbey Glass
03.2020 - 11.2020
Customer Relations Representative
Libbey Glass
04.2018 - 03.2020
Server and Bartender
Shawn’s Irish Tavern
04.2016 - 11.2023
Box Office and Swamp Shop
Toledo Mud Hens
04.2014 - 04.2016
Server and Bartender
TGI Friday’s
04.2008 - 04.2016
Bachelor of Science - Sociology
University of Toledo
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