Summary
Overview
Work History
Education
Skills
Timeline
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Amy Mach

Fruitland Park

Summary

A seasoned Shift Supervisor at Starbucks, I excelled in conflict resolution and inventory management, enhancing guest satisfaction and operational efficiency. My proactive approach in training and scheduling staff significantly contributed to maintaining high service standards, showcasing my leadership and effective communication skills.

Overview

18
18
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2006 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Shift Supervisor from April 2008 to present.

Education

Bachelor of Science - Elementary Education

Baptist Bible College And Graduate School of Theology
Springfield, MO
05.1995

Skills

  • Administrative Duties
  • Constructive Feedback
  • Positive Learning Environment
  • Guest Satisfaction
  • Monetary Transactions
  • Staff Scheduling
  • Conflict Resolution Techniques
  • Inventory Management
  • Store Opening and Closing
  • Effective Listening and Communication
  • Bank Deposit Preparation
  • Daily Cash Management

Timeline

Shift Supervisor

Starbucks
10.2006 - 01.2025

Bachelor of Science - Elementary Education

Baptist Bible College And Graduate School of Theology

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