Amy Melin
Fort Wayne,IN
Summary
Operations manager with a strong focus on quality assurance and process optimization. Achieved 100% turnaround time and improved quality metrics to 98% through effective team leadership and strategic implementation. Reduced unbilled accounts to 3%, demonstrating commitment to operational excellence and team development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager of Operations
Northside Cherokee Hospital
Canton, GA
02.2025 - Current
- Managed unbilled accounts for NS Cherokee Hospital weekly, achieving a significant reduction from the benchmark of 15% to 3%.
- Established and maintained a quality benchmark of 98% for team performance, ensuring adherence to operational standards.
- Manage 9 team members for chart processing: prep/scan, QC, and analysis, maintaining 100% TAT.
- Monitor the quality of all records processed at Cherokee daily.
- Encourage the team with one-on-one meetings, monthly team meetings, and engagement activities.
- Assist with coding queries getting resolved, enabling bills to be completed.
- Evaluated equipment needs and ordered supplies to maintain operations.
- Generated physician deficiency reports and distributed to relevant stakeholders bi-monthly.
- Attend monthly management meeting at Northside Atlanta to present DNFB data.
Supervisor of HIM North Region
IU Health
North Region, IN
06.2016 - 02.2025
- Transferred to IU Health Ball Memorial from IU Health, Indianapolis, to expand operations knowledge; supervised sixteen (16) on-site, remote, and hybrid HIM employees across eight (8) hospital locations in northern Indiana.
- Assisted with chart preparation, scanning, and QC/Validation to meet required twenty-four (24) hour turnaround time.
- Perform monthly QC evaluations on each employee to provide TQP (Total Quality Percentage) for each month.
- Prepared payroll for processing, including PTO approval and card corrections using UKG Pro.
Supervisor of Patient Portal, MPI and ROI
IU Health Methodist, University & Riley Hospitals
Indianapolis, IN
02.2015 - 06.2016
- Supervised twelve employees for Master Patient Index (MPI) and Patient Portal (PHI), including two remote, ensuring daily workflow and task completion.
- Oversaw daily department operations, ensuring smooth workflow and timely completion of tasks.
- Hire, train, and supervise six (6) ROI employees based at three (3) hospital locations: Methodist, Riley, and University.
- Design a training plan for six (6) ROI employees to ensure a smooth transition from vendor to services being performed in-house.
- Perform quality checks on twelve employees by reviewing work performed and listening to recorded phone calls.
- Collaborated on policy revisions to improve clarity and ensure compliance within the department.
- Discuss with legal any compliance issues or changes needing to be made to current policies and procedures to enable the smooth operation of the department.
- Contacted customers regarding complaints and compliments, maintaining high standards of customer service.
- Assist with building a new program in EHR to enable ROI to function independently of the vendor.
- Research and answer questions regarding ROI for other IU Health hospitals as a consultant.
ROI Tech (Release of Information)
Parkview Health
Fort Wayne, IN
12.2009 - 02.2015
- Released information in strict accordance with HIPAA and state laws, ensuring patient confidentiality and legal compliance.
- Provided patient information to various entities, including hospitals, physician offices, insurance companies, attorneys, and government offices.
- Achieved 98% or higher quality and production standards while following all hospital procedures and policies.
- Processed internal and external audits to ensure compliance and quality assurance.
- Perform Customer Service Excellence with all customers, both external and internal.
Education
Master's Degree - Management and Leadership
Western Governor's University
Fort Wayne12-2026
Post Bachelor of Science - Health Information Management/RHIA Certification
Weber State University
Ogden, Utah07-2023
Bachelor of Science - Business Management
Indiana Wesleyan University
Marion, Indiana04-2012
Skills
- Operations management
- Project management
- Process improvement
- Process optimization
- KPI tracking and analysis
- Quality assurance
- Waste management
- Client relationship management
- Customer retention
- Resource allocation
- Team leadership
- Staff training and development
- Decision-making skills
- Operational efficiency
- Work ethic
- Idea generation
Certification
- RHIA (Registered Health Information Administrator), AHIMA, 09/19/2023-9/19/2027
- ROI (Release of Information), AHIMA, 08/21/2025-08/31/2027
Accomplishments
- Supervised/Managed processing of 3,158,222+ pages of medical records.
- Processing TAT is 99.3%, continually exceeding the required 95% TAT.
- Regional TAT for analysis is 1 day, beating the required 48hr TAT.
- 100% TAT and Quality all year, while processing at least 30,530 ROI requests.
- HIM Project Manager for the Unit Scanning Project 2023-2024 training 150 Unit Secretaries and nurses, and creating the QA process reporting.
- Improved employee engagement from a low score of 3.9 to 4.6 based on a Gallup poll run by IU Health 2022-2025.
- Assisted with designing and implementing IU Health's Release of Information team covering Methodist, Riley, and University campuses.
- Appointed to a newly formed Audit Team responsible for processing all audits received, including RAC and CMS Cert.
- Repeatedly achieving 100% quality and exceeding personal production standards each month at Parkview Health.
- Appointed to be a part of the newly implemented Peer Interviewing at Parkview Hospital.
- Volunteered to be a member of a newly formed Quality Assurance Task Force group at Parkview Hospital.
- Established and maintained excellent communication with physicians regarding deficiencies and off-staff at Starke Memorial.
Timeline
Manager of Operations
Northside Cherokee Hospital
02.2025 - Current
Supervisor of HIM North Region
IU Health
06.2016 - 02.2025
Supervisor of Patient Portal, MPI and ROI
IU Health Methodist, University & Riley Hospitals
02.2015 - 06.2016
ROI Tech (Release of Information)
Parkview Health
12.2009 - 02.2015
Master's Degree - Management and Leadership
Western Governor's University
Post Bachelor of Science - Health Information Management/RHIA Certification
Weber State University
Bachelor of Science - Business Management
Indiana Wesleyan University