Amy Miles
Charlotte,NC
Summary
Seasoned professional with 11 years in customer service and dispatch roles, seeking a Customer Service/Dispatcher position. Expertise in managing dispatch operations, route optimization, and leading training programs. Proven track record in customer satisfaction, issue resolution, and enhancing team productivity.
Overview
12
12
years of professional experience
Work History
Dispatcher
Nextech
02.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Team Lead Dispatcher
Joerns Healthcare Inc
05.2018 - 02.2024
- Lead and delegate job assignments to dispatchers, track progress, and resolve issues to enhance productivity
- Assess and modify delivery routes considering daily operational requirements, workforce availability, and environmental factors
- Document customer interactions, services rendered, and maintain systematic records to ensure data integrity and organization
- Facilitate training initiatives for new and current dispatch team members to reinforce organizational standards and values, while promoting high-quality support and goal attainment
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Service Representative
Charter Communications
02.2018 - 09.2018
- Provided comprehensive customer support, resolving billing inquiries and troubleshooting equipment issues, ensuring accurate account information and service satisfaction
- Delivered prompt and efficient service, addressing customer requests and complaints with effective solutions and timely follow-up
- Contributed to team knowledge and performance by actively participating in meetings and training, enhancing overall service quality and product familiarity
Sales Advisor Coach
CONVERGYS
03.2016 - 02.2018
- Assessed advisor performance through call monitoring and metrics analysis, identifying opportunities for coaching to enhance adherence to metric standards
- Facilitated both group and individual training sessions aimed at advancing advisor skill sets and addressing developmental needs
- Guided new advisors through their transition from classroom learning to active phone engagements, ensuring a smooth integration into the sales environment
Call Center Sales Advisor
CONVERGYS
08.2015 - 03.2016
- Provided comprehensive customer support for OnStar service activation, ensuring a seamless and efficient experience for users
- Served as a key contact for General Motors clientele, effectively communicating with sales staff and executives while managing data within the call tracking system
Call Center Sales Advisor
Xcentri
03.2015 - 08.2015
- Provided comprehensive assistance to customers for the activation of essential vehicle services, ensuring a seamless integration of technology and user experience
- Served as a key point of contact, effectively communicating and coordinating between customers, sales teams, and company executives to maintain service excellence and support
Customer Service Representative
CENTRALIZED SHOWING SERVICE
12.2012 - 03.2015
- Efficiently coordinated property viewings by scheduling appointments, ensuring seamless experiences for real estate agents and clients
- Managed a high volume of incoming calls with prompt and professional responses, upholding excellent customer service standards
Education
Diploma -
YORK COMPREHENSIVE HIGH SCHOOL
York, SCCertification - Radiology
CENTAL PIEDMONT COMMUNITY COLLEGE
Charlotte, NC01.2006
Skills
- Data Entry
- 10 Key
- Software Troubleshooting
- Multi-Line Phone Systems
- Microsoft Word
- Excel
- PowerPoint
- Dispatch Operations
- Training New Hires
- Remote
- Logistics Coordinator
Timeline
Dispatcher
Nextech
02.2024 - Current
Team Lead Dispatcher
Joerns Healthcare Inc
05.2018 - 02.2024
Customer Service Representative
Charter Communications
02.2018 - 09.2018
Sales Advisor Coach
CONVERGYS
03.2016 - 02.2018
Call Center Sales Advisor
CONVERGYS
08.2015 - 03.2016
Call Center Sales Advisor
Xcentri
03.2015 - 08.2015
Customer Service Representative
CENTRALIZED SHOWING SERVICE
12.2012 - 03.2015
Diploma -
YORK COMPREHENSIVE HIGH SCHOOL
Certification - Radiology
CENTAL PIEDMONT COMMUNITY COLLEGE
Similar Profiles
Clifford DavisClifford Davis
UNLIMTED MECHANICAL JOURNEYMAN at NEXTECHUNLIMTED MECHANICAL JOURNEYMAN at NEXTECH
Rahul MehtaRahul Mehta
Senior Manager, Product at NextechSenior Manager, Product at Nextech
KYERRA GIBSONKYERRA GIBSON
Integration Sr Dispatcher at NEXTECHIntegration Sr Dispatcher at NEXTECH