Amy Moore
508 Church Street
Summary
Professional with extensive experience in budget management, inventory control, and event promotion. Proven track record of improving customer satisfaction and streamlining operations through strong team leadership and targeted training programs.
Overview
19
19
years of professional experience
Work History
General Manager
Rustic Roots Tavern
Jermyn
08.2024 - 02.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations and staff schedules, ensuring efficient service delivery.
- Monitored financial performance and controlled expenses, maintaining adherence to budget.
- Developed promotional events, increasing customer engagement and satisfaction.
- Trained and mentored staff on customer service and operational procedures.
- Oversaw inventory management and ordering of supplies for the tavern.
- Collaborated with vendors to negotiate contracts and optimize supply chain processes.
- Implemented safety protocols to maintain a secure work environment.
- Fostered a positive team culture through regular communication and team-building activities.
Shift Leader
Finch hill Restaurant
clifford
02.2016 - 08.2024
- Trained new team members on food safety and service standards.
- Supervised employees to uphold productivity and deliver high-quality customer service.
- Monitored customer service quality and resolved guest inquiries to ensure satisfaction.
- Resolved customer complaints promptly and professionally.
- Coordinated inventory management and ensured stock availability for kitchen needs.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Contributed to menu planning and implemented seasonal specials to enhance customer engagement.
- Maintained an organized work environment by delegating tasks to staff.
- Checked orders for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced health and safety regulations to maintain a clean dining environment.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Adhered to all health code regulations while preparing food items for customers.
- Handled emergency situations with composure and in accordance with company guidelines.
- Uphold company standards and compliance requirements for operations.
Manufacturing Production Associate
Niagara Bottling
Groveland
03.2007 - 01.2010
- Monitored quality control processes to ensure products met established standards.
- Operated bottling machinery to maintain consistent production flow.
- Collaborated with team members to streamline workflow and minimize downtime.
- Followed safety guidelines, maintaining a secure working environment.
- Performed routine maintenance on equipment to minimize production disruptions.
- Identified production line issues and implemented corrective actions promptly.
- Maintained quality standards consistently throughout manufacturing processes.
- Assisted coworkers with assembly line tasks to enhance overall productivity.
Education
High School Diploma -
Plant City Highschool
Plant City, FL06-1998
Skills
- Budget management
- Cost analysis
- Supply chain efficiency
- Inventory control
- Event planning and promotion
- Staff training and development
- Customer service excellence
Timeline
General Manager
Rustic Roots Tavern
08.2024 - 02.2026
Shift Leader
Finch hill Restaurant
02.2016 - 08.2024
Manufacturing Production Associate
Niagara Bottling
03.2007 - 01.2010
High School Diploma -
Plant City Highschool