Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Amy Newman

Mohnton,PA

Summary

Results-driven Business Office Manager with a solid background in office administration and team development at Genesis Healthcare System. Improved operational workflows through effective scheduling and budget management, establishing robust vendor partnerships. Proficient in contract negotiation and dedicated to ongoing enhancements in service quality and compliance.

Work History

Business Office Manager

Genesis Healthcare System
  • Streamlined daily office operations, enhancing administrative support efficiency.
  • Maintained organized filing systems for quick and efficient document retrieval.
  • Collaborated with team members to optimize scheduling processes.
  • Managed financial operations, ensuring accurate budgeting and timely invoice processing.
  • Communicated effectively with vendors to oversee supply orders and resolve issues.
  • Conducted performance evaluations, identifying areas for improvement and fostering development.
  • Implemented employee training programs, increasing staff competency and reducing skills gaps.
  • Developed compliance procedures to uphold organizational standards and regulatory requirements.

Business Office Manager

LHC Group
  • Oversaw daily operations of business office, ensuring adherence to protocols and regulatory requirements.
  • Managed staff schedules and workloads, optimizing efficiency and resource allocation.
  • Implemented electronic health record system, improving data management and accessibility for team members.
  • Developed training materials for new employees, enhancing onboarding experience and compliance knowledge.
  • Coordinated billing processes, ensuring accuracy in patient invoicing and prompt collections.
  • Facilitated communication between departments, promoting collaboration and timely resolution of issues.
  • Led monthly audits of financial records, maintaining integrity and accountability within business office functions.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
  • Improved workflow efficiency by streamlining office processes and implementing new software solutions.
  • Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
  • Negotiated contracts with vendors, securing cost-effective services and supplies for office.
  • Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
  • Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
  • Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
  • Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.

Program Manager

Community Service Group
  • Led cross-functional teams to implement community outreach programs, enhancing service delivery efficiency.
  • Developed and managed project timelines, ensuring alignment with organizational goals and stakeholder expectations.
  • Facilitated training sessions for staff on program protocols, increasing overall team competency and performance.
  • Analyzed program data to identify trends, informing strategic decisions for future initiatives.
  • Established partnerships with external organizations to expand service offerings and reach underrepresented communities.
  • Monitored budget allocations for programs, ensuring financial compliance and maximizing resource utilization.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Facilitated workshops and conducted one-on-one training to educate team members.

Eligibility Specialist

CAP of Lancaster
  • Assessed client eligibility for various assistance programs, ensuring compliance with regulations.
  • Processed applications and documentation accurately, maintaining high levels of data integrity.
  • Provided guidance to clients on program requirements and application procedures, enhancing user experience.
  • Collaborated with team members to streamline application processes, improving operational efficiency.
  • Monitored case files for updates and follow-ups, ensuring timely responses to client inquiries.
  • Conducted regular reviews of client cases to ensure ongoing eligibility and compliance with policies.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Resolved discrepancies with client applications to verify eligibility.
  • Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Interviewed applicants and explained scope of different available benefits.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Developed strong rapport with clients by effectively communicating complex program requirements and processes.
  • Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
  • Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.

DSP

Kaleidoscope Family Solutions
  • Supported implementation of individualized care plans for clients with diverse needs.
  • Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
  • Assisted in training new staff on best practices and operational protocols.
  • Monitored client progress, documenting changes and reporting to supervisors effectively.
  • Developed engaging activities tailored to client preferences, fostering skill development and socialization.
  • Ensured compliance with safety regulations and organizational policies during daily operations.
  • Participated in continuous improvement initiatives, contributing to enhanced program quality and efficiency.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.

DSP

Creative Family Solutions
  • Provided direct support to individuals with developmental disabilities in daily activities.
  • Assisted in implementing personalized care plans to enhance client well-being.
  • Collaborated with multidisciplinary teams to monitor client progress and adapt interventions.
  • Facilitated communication between clients, families, and service providers to ensure consistent care.

Assistant Manager

711
  • Assisted in daily operations, ensuring efficient customer service and store functionality.
  • Collaborated with team to optimize inventory management and restocking processes.
  • Trained new employees on standard operating procedures and customer engagement strategies.
  • Monitored sales trends to identify areas for improvement and implement effective solutions.
  • Developed schedules to enhance staff productivity while maintaining optimal coverage during peak hours.
  • Conducted quality control checks to ensure compliance with health and safety regulations.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Led initiatives aimed at improving store layout, increasing product visibility and accessibility.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Gar-field SHS
Woodbridge, VA

General Studies

Reading Area Community College
Reading, PA

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration and management
  • Employee onboarding and payroll processing
  • Credit and collections management
  • Records and document management
  • Relationship building and client engagement
  • Administrative support and business operations
  • Expense reporting and budgeting
  • Scheduling and calendar coordination
  • Human resources management and workflow planning
  • Contract negotiation and documentation control

Additional Information

Proficient in both Microsoft and Google office suite. Also have in depth experience with PCC, Oracle, One login, Kronos, CMS programs, Homecare Homebase, PROMISE, Waystar, Availity, Dorado, LexisNexus, and others.

Timeline

Business Office Manager

Genesis Healthcare System

Business Office Manager

LHC Group

Program Manager

Community Service Group

Eligibility Specialist

CAP of Lancaster

DSP

Kaleidoscope Family Solutions

DSP

Creative Family Solutions

Assistant Manager

711

Gar-field SHS

General Studies

Reading Area Community College

Similar Profiles

CREATE PROFILE
Amy Newman