Amy Pacas
Charlotte,NC
Summary
Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary
M. Int. Lirio De Los Valles INC
Charlotte, North Carolina
12.2023 - Current
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Responded to customer issues to provide immediate resolution and improve retention.
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
- Scheduled, planned, and coordinated music and singers for and religious services.
- Maintained records of attendance at religious services and events.
- Developed lesson plans in accordance with curricula and core church beliefs.
- Monitored financial spending associated with religious programming initiatives.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
- Facilitated retreats or workshops on spiritual growth or development.
Portee Insurance
Insurance Agent
Charlotte, North Carolina
12.2016 - 11.2023
- Achieved repeat business and referrals through personalized services.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Scheduled meetings with prospective clients to discuss available products and services.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
JK Trucking LLC
Dispatcher
Charlotte, NC
11.2015 - 12.2016
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Advised senior management on various negotiating strategies based on industry best practices.
- Helped management develop strategies for negotiating with labor unions and obtaining optimum terms.
- Negotiated collective bargaining agreements on behalf of companies.
Server
TGI Fridays
Gatlinburg, Tennessee
04.2014 - 08.2015
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
- Delivered food orders promptly and courteously.
Education
GED -
CPCC
Charlotte, NCSkills
- Phone reception
- Office correspondence
- Letter writing
- Requisition processing
- Payroll processing
- Data verification
- Database administration
- Business correspondence
- Meeting support
- Office administration
- Expectation setting
- Leadership
- Giving constructive feedback
- Verbal and written communication
- Team Check-ins
- Coaching and mentoring
Languages
Spanish
Native/ Bilingual
Certification
- Casualty insurance agent
References
References available upon request.
Timeline
Secretary
M. Int. Lirio De Los Valles INC
12.2023 - Current
Portee Insurance
Insurance Agent
12.2016 - 11.2023
JK Trucking LLC
Dispatcher
11.2015 - 12.2016
Server
TGI Fridays
04.2014 - 08.2015
GED -
CPCC