Amy Pedone
Norman,OK
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Member Specialist
Sams Club
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bakery Packager
Sams Club
07.2022 - 10.2023
- Labeled containers, container tags or products.
- Counted items to verify accuracy of orders.
- Cleaned and maintained production area and equipment.
- Placed items into bags, boxes or other containers.
Mechandiser
Sams Club
05.2015 - 07.2022
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Sales Associate
JCPenney
04.2010 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Del City High School
Del City, OK05.2005
Certification - Business Administration
Mid-Del Technology Center
Oklahoma City, OK05.2005
Skills
- Customer Service
- Cash handling
- Retail merchandising
- Stocking
- People oriented
- Beginner administration
- Food packaging
- Food handling
- POS Systems Expert
Timeline
Member Specialist
Sams Club
10.2023 - Current
Bakery Packager
Sams Club
07.2022 - 10.2023
Mechandiser
Sams Club
05.2015 - 07.2022
Sales Associate
JCPenney
04.2010 - 03.2015
High School Diploma -
Del City High School
Certification - Business Administration
Mid-Del Technology Center
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