Amy Rodriguez
Columbia,SC
Summary
Dynamic Barista Shift Supervisor at Clutch Coffee Bar, skilled in cash handling and customer service. Successfully trained team members, fostering collaboration and enhancing service quality. Recognized for maintaining high cleanliness standards and resolving customer complaints with empathy, driving satisfaction and loyalty. Bilingual and adaptable, committed to creating a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Barista Shift Supervisor
Clutch Coffee Bar
Columbia, SC
12.2023 - 01.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Spring Valley High School
Columbia, SCSkills
- Cleanliness maintenance
- Bilingual
- Cash handling accuracy
- Adaptability to change
- Team collaboration
- Customer service
- Cash handling
- Attention to detail
- Critical thinking
- Service training
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Clutch Coffee Bar
12.2023 - 01.2025
Spring Valley High School