Amy Sablan
Tipp City,OH
Summary
Store Manager experienced in recruiting and leading strong sales teams, and developing talent to reach the next level. Effectively drives sales and manages expenses in order to increase profitability. Able to lead from afar while managing multiple locations.
Overview
28
28
years of professional experience
Work History
Store Manager
HomeGoods
Beavercreek, OH
11.2024 - Current
- Lead team to achieve sales targets through effective coaching and performance management.
- Analyze sales data to identify trends, informing strategic merchandising decisions and promotional strategies.
- Foster a positive work environment, promoting teamwork and employee engagement initiatives.
- Oversee daily operations, ensuring compliance with company policies and procedures for safety and efficiency.
- Execute visual merchandising standards, enhancing store presentation to attract customers
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approve regular payroll submissions for employees.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Leader
PetSmart
Centerville, OH
10.2017 - 11.2024
- Manage of team of 60 employees over 4 separate business sectors. (Grooming salon, boarding facility, pet training, and retail store)
- Adhere to all safety standards through training and certification of staff
- Manage profit and loss statement
- Educate team in customer service standards in order to increase sales over last year.
- Oversee an annualized sales volume of over $5million
- Ensure all equipment is working properly through regular inspection and communication with maintenance providers
- Recruit, hire, and staff in advance of business needs
- Oversee donation drives benefiting animal and children’s charities
- Ensure team is providing a safe, clean, and comfortable environment for all pets in our care.
- Foster and maintain productive partnerships with animal rescue groups, community support centers, and veterinary clinics
- Act as services captain for district collecting data and following up with 19 stores in order to increase revenue in the services sector
- Present information on conference calls
- Communicate with customers to resolve any customer services issues via oral or written communication
Store manager
Bath and Body Works
The Greene
01.2017 - 10.2017
- Interviewed job candidates and made staffing decisions
- Conducted performance reviews and development conversations.
- Created management schedules.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered supply inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and developed new associates on POS system and key sales tactics.
Campus Manager
The Limited
The Greene/Tri-County Mall
10.2012 - 12.2016
- Interviewed job candidates and made staffing decisions for two locations
- Managed staff of 35 sales associates, 4 part time managers and 3 assistant managers.
- Conducted performance reviews and development conversations for both locations.
- Created management schedules for two or more locations.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered supply inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and developed new associates on POS system and key sales tactics.
- Communicated and followed up on all operational tasks for the district, and reported completion progress of all stores to District manager.
- Held staff accountable to meeting credit card goals.
- Coordinated Client shopping events held in the store.
- Coordinated district wide shopping events
- Developed talent, so that positions could be filled internally. (Promoted 7 associates to sales manager, 3 sales managers to assistant manager, and 1 assistant manager to senior assistant manager in Columbus market)
- Limited Leaders Circle Honoree 2014
Store Manager
Bath and Body Works
Dayton, OH
09.1997 - 09.2012
- Lead team to achieve sales targets through effective coaching and performance management.
- Analyze sales data to identify trends, informing strategic merchandising decisions and promotional strategies.
- Foster a positive work environment, promoting teamwork and employee engagement initiatives.
- Oversee daily operations, ensuring compliance with company policies and procedures for safety and efficiency.
- Execute visual merchandising standards, enhancing store presentation to attract customers
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximize sales by creating innovative visual merchandising displays and store layouts.
- Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approve regular payroll submissions for employees.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Arts - Mass Communication/Media Studies, Business Minor in Marketing
Wright State University
Dayton, OH01.2006
Skills
- Recruiting and development
- Customer relations
- Team Building
- Merchandising
- Budget Monitoring
- Goal-oriented
- Multi-Unit Management
- Detail-oriented
- Credit Card Acquisitions
Timeline
Store Manager
HomeGoods
11.2024 - Current
Store Leader
PetSmart
10.2017 - 11.2024
Store manager
Bath and Body Works
01.2017 - 10.2017
Campus Manager
The Limited
10.2012 - 12.2016
Store Manager
Bath and Body Works
09.1997 - 09.2012
Bachelor of Arts - Mass Communication/Media Studies, Business Minor in Marketing
Wright State University