Amy Shuman
McDonald's
South Charleston,WV
2027
years of professional experience
Dynamic professional with extensive experience in customer service and team leadership, notably at Comcast. Proven ability to enhance customer satisfaction through effective problem-solving and critical thinking. Skilled in multitasking and material handling, consistently achieving operational excellence and fostering collaborative work environments. Committed to maintaining high standards of integrity and service quality.
Work History
Crew Member
3 Months- Provided friendly customer service while accurately taking orders at front counter and drive-thru.
- Handled cash register transactions and processed payments accurately during fast-paced shifts.
- Worked with team members to complete tasks efficiently during peak rush hours.
- Worked effectively with teammates and accepted coaching from management.
- Managed multiple orders at once while maintaining quality and efficiency.
Material Handler
1 Year 5 Months- Unloaded inbound merchandise and verified cartons against receiving paperwork for accuracy.
- Staged, sorted, and stocked products to support efficient warehouse flow.
- Scanned inventory using handheld devices to maintain accurate location and quantity records.
- Transported materials between receiving, storage, and outbound areas with pallet jacks.
- Prepared shipments by picking, packing, and labeling items for distribution.
- Maintained clean, organized work areas to support safety and productivity standards.
- Packed items into appropriate containers for shipment.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Food and Beverage Manager
9 Years 9 Months- Directed daily food and beverage operations, ensuring brand standards and guest satisfaction across service areas.
- Managed inventory controls, ordering, and vendor relationships to maintain product availability and reduce waste.
- Scheduled and trained staff to support efficient service, cleanliness, and consistent hospitality execution.
- Monitored food safety and sanitation practices to maintain compliance with health and company standards.
- Coordinated banquet and breakfast service flow, balancing labor needs with guest occupancy demands.
- Resolved guest concerns promptly, preserving service quality and supporting repeat business.
- Implemented process improvements that strengthened teamwork, consistency, and overall department performance.
Customer Service Representative Supervisor
- Supervised customer service workflows, ensuring consistent handling of billing, account, and service requests.
- Coached representatives on call handling, de-escalation, and policy compliance.
- Resolved escalated customer issues involving service interruptions, equipment, and account adjustments.
- Monitored quality standards to improve call accuracy, documentation, and customer satisfaction.
Education
Computer Information Systems - Information And Communication Technology
GED
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Interactive communication skills
Integrity and honesty
Initiative and Self-motivation
Critical thinking
Troubleshooting skills
Material handling
Timeline
Crew Member
McDonald's
08.2026 - CurrentRead More
Material Handler
Gabes Corporate Office
11.2022 - 04.2024Read More
Food and Beverage Manager
Choice Hotels
04.2011 - 01.2021Read More
Customer Service Representative Supervisor
Comcast
2003 - 2011Read More
Pierpont Technical College
Computer Information Systems from Information And Communication Technology
Read More
Fairmont Senior High School
GED
Read More