Amy Victorey
Milladore,WI
Summary
Business office manager with expertise in administrative support and customer service. Demonstrated success in optimizing scheduling processes and resolving client issues, leading to improved office performance and enhanced team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Office Manager
Sport & Spine Clinic of Marshfield
Marshfield, WI
12.2015 - Current
- Trained and supervised administrative staff, improving overall office efficiency.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Coordinated patient scheduling and optimized appointment workflow for staff.
- Organized office supplies inventory and managed vendor relationships for procurement.
- Procured supplies, maintaining seamless office functionality.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Resolved customer complaints, enhancing client satisfaction.
- Handled confidential company information in accordance with established protocols.
- Ensured that all office equipment was maintained properly.
- Attended and participated in continuing educational programs to optimize job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Associate of Applied Science - Administrative Professional
Mid State Technical College
Wisconsin Rapids, WI05-2008
Skills
- Office management and administrative support
- Invoice processing and records management
- Patient scheduling and EMR systems
- Documentation control and file maintenance
- Customer service and management
- Confidentiality compliance and deadline management
- Time management and critical thinking
- Coaching and mentoring skills
- Effective communication
Certification
Course work in Health Unit Coordinator
Timeline
Business Office Manager
Sport & Spine Clinic of Marshfield
12.2015 - Current
Associate of Applied Science - Administrative Professional
Mid State Technical College