Amy Wilson
Splendora,TX
Summary
Detail-oriented Scheduler with expertise in appointment coordination, effective communication, and organizational skills. Committed to optimizing workflows and delivering exceptional client support in fast-paced environments. Dedicated professional recognized for strong customer service and communication skills. Proven ability to resolve queries and enhance client experiences, contributing to smoother operations and heightened customer satisfaction. Experienced Tax Preparer with a strong focus on accuracy and compliance. Proficient in tax software and adept at explaining complex regulations, ensuring clients receive optimal guidance and support during the tax filing process.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Scheduler
Woodlands Diagnostic Clinic
The Woodlands, Texas
06.2025 - 11.2025
- Coordinated patient scheduling for diagnostic appointments and procedures.
- Managed provider calendars to optimize appointment availability and minimize conflicts.
- Coordinated patient appointments by collaborating with providers and confirming availability to promote access to care.
- Communicated with patients to confirm appointments and provide necessary instructions.
- Utilized electronic health record systems to maintain accurate scheduling information.
- Collaborated with clinical staff to provide timely updates on patient status and procedure changes, ensuring seamless operations.
- Developed and implemented scheduling protocols that streamlined workflow and improved clinic operations.
- Monitored appointment cancellations and rescheduled for patient care continuity.
- Communicated schedule changes effectively throughout the organization when necessary.
Tax Preparer
Jackson Hewitt
New Caney, Texas
09.2024 - 04.2025
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Prepared and reviewed individual and small business tax returns.
- Utilized tax software to ensure accurate calculations and submissions.
- Educated clients on tax liabilities and deductions to empower informed financial decisions.
- Guided clients in developing effective tax filing strategies to maximize benefits and ensure legality.
- Identified potential deductions to minimize clients' tax liabilities.
- Maintained up-to-date knowledge of federal and state tax regulations.
- Ensured compliance with all applicable tax laws and guidelines.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Clarified complex tax regulations for clients to promote understanding and adherence to compliance. in an easy-to-understand manner for clients' understanding.
Tax Preparer
Jackson Hewitt
New Caney, Texas
09.2023 - 04.2024
- Prepared and reviewed individual and small business tax returns.
- Utilized tax software to ensure accurate calculations and submissions.
- Assisted clients in understanding tax liabilities and deductions.
- Maintained up-to-date knowledge of federal and state tax regulations.
- Communicated effectively with clients regarding documentation requirements.
- Trained new staff on tax preparation procedures and software usage.
- Collaborated with team members to resolve complex client queries.
Cashier
Casey Ridge Grocery
New Caney , TX
01.2007 - 09.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash and managed register operations accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions efficiently at busy grocery store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally to enhance shopping experience.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with team members to ensure smooth operations during peak hours.
- Worked closely with front-end staff to assist customers.
- Trained new cashiers on register systems and customer service protocols.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness and organization of checkout area consistently.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves with merchandise to maintain product availability.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
New Caney High School
New Caney, TX05-2005
Skills
- Appointment scheduling
- Electronic health records
- Tax preparation
- Patient coordination
- Regulatory compliance
- Data analysis
- Customer service
Certification
- TABC License
Timeline
Scheduler
Woodlands Diagnostic Clinic
06.2025 - 11.2025
Tax Preparer
Jackson Hewitt
09.2024 - 04.2025
Tax Preparer
Jackson Hewitt
09.2023 - 04.2024
Cashier
Casey Ridge Grocery
01.2007 - 09.2023
High School Diploma -
New Caney High School