Summary
Overview
Work History
Education
Skills
Timeline
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Amya Ruiz

Santa Rosa,CA

Summary

Proven track record in enhancing customer satisfaction and loyalty, notably at Six Flags, by expertly resolving disputes and maintaining high-quality service delivery. Skilled in computer applications and demonstrating exceptional verbal communication, my approach has consistently fostered positive guest experiences and efficient problem-solving.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Six Flags
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

    • Manager

    Dollar Tree Stores
    08.2022 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

    • Sales Associate

    Big Lots
    Santa Rosa, CA
    09.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

    • Crew Member

    Panara Bread
    Rohnert Park, CA
    09.2020 - 09.2021
    • Worked front counter, drive-thru and other areas.
    • Took orders, prepared meals, and collected payments.
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.

    Education

    Ridgeway
    Santa Rosa

    Skills

    • Customer Service
    • Computer Skills
    • Guest accommodations
    • Detail Oriented
    • Respectful and Compassionate
    • Time Management
    • Problem-Solving
    • Strong Ethics
    • Verbal and written communication skills
    • First aid and safety
    • Dementia Care
    • Alzheimer's Care
    • COVID-19 Safety Policies

    Timeline

    Manager

    Dollar Tree Stores
    08.2022 - 03.2024

    Sales Associate

    Big Lots
    09.2021 - 06.2022

    Crew Member

    Panara Bread
    09.2020 - 09.2021

    Guest Service Representative

    Six Flags

    Ridgeway

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    Amya Ruiz