Amy Grace Munoz
Parrish,FL
Summary
Highly-motivated and dependable Office Manager with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
10
10
years of professional experience
Work History
Office Manager
North American Dental Group, Inc
06.2022 - Current
- Supervised and led team of 3 general dentists, 2 specialists, 6 dental hygienists and support staff totaling 32 team members.
- Streamlined office operations by implementing efficient office protocols and organizational strategies.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Boosted dental practice revenue by optimizing billing procedures, creating template structure to match daily goals, and diligently following up on outstanding payments.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established performance goals during reviews for employees and provided feedback on methods for reaching those milestones.
Expanded Functions Dental Assistant/Treatment Coordinator
Lakewood Ranch Dental
01.2014 - 06.2022
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Laid out potential payment plans for patients.
Education
Dental Assisting (EFDA)
Manatee Technical College
Bradenton, FL01.2014
No Degree - Dental Hygiene
New Hampshire Career Institute
Concord, NH09.2012
High School Diploma -
Manchester Central High School
Manchester, NH06.2009
Skills
- Operations Management
- Customer Service
- Clear Oral/Written Communication
- Training and Coaching
- Relationship Building
- Workflow Optimization
- Problem-Solving and Attention to Detail
- Financial Reporting
- Proficient in Dentrix, Open Dental, and Microsoft Applications
Timeline
Office Manager
North American Dental Group, Inc
06.2022 - Current
Expanded Functions Dental Assistant/Treatment Coordinator
Lakewood Ranch Dental
01.2014 - 06.2022
Dental Assisting (EFDA)
Manatee Technical College
No Degree - Dental Hygiene
New Hampshire Career Institute
High School Diploma -
Manchester Central High School
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