Ana Araiza
Tolleson,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Phoenix, AZ
04.2018 - 01.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
UNIVERSIDAD AUTONOMA DE SINALOA
SINALOA MEXICO06-2005
Skills
- Information Security
- Complaint Resolution
- Data Entry
- Data Collection
- Product Knowledge
- Payment Processing
- Quality Assurance Controls
- Dispute Resolution
- Problem-Solving Abilities
- Customer Relations
- Microsoft Excel
- Complaint Handling
- Customer Education
- Adaptive Team Player
- Customer Service
- Positive and Professional
- Call Center Operations
- Reading Comprehension
- Active Listening
- Product Education
- Quality Control
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Wells Fargo
04.2018 - 01.2020
High School Diploma -
UNIVERSIDAD AUTONOMA DE SINALOA