Ana Carmona
Plantation
Summary
Results-driven sales professional with expertise in customer relationship management and sales negotiation. Proven track record of driving revenue through effective upselling and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Usa Wireless
Miramar
12.2025 - 06.2026
- Assisted customers in selecting mobile devices and plans.
- Explained product features and benefits to prospective buyers.
- Processed customer transactions efficiently and accurately.
- Maintained knowledge of current promotions and offerings.
- Collaborated with team members to enhance customer service experience.
- Handled customer inquiries and resolved issues promptly.
- Conducted inventory checks to ensure product availability.
- Provided feedback on customer preferences to improve sales strategies.
- Worked with fellow sales team members to achieve group targets.
- Analyzed customer needs and identified solutions to meet their requirements.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Sales Representative
Skynet Wireless
Hollywood
03.2024 - 12.2024
- Demonstrated product features and benefits to potential buyers.
- Engaged customers to understand their wireless needs and preferences.
- Processed customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to maintain a positive store environment.
- Handled customer inquiries and resolved issues effectively.
- Participated in training sessions to learn about new products and services.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Analyzed customer feedback to improve products and services.
- Provided directions and information about services offered.
- Assisted in maintaining a clean and organized reception area.
- Addressed guest inquiries quickly and professionally to ensure satisfaction.
Sales Representative
xti wireless
Hollywood
06.2024 - 08.2024
- Engaged customers to understand their wireless needs and preferences.
- Demonstrated product features and benefits to potential buyers.
- Processed customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to maintain a positive store environment.
- Handled customer inquiries and resolved issues effectively.
- Maintained cleanliness and organization of the sales area throughout shifts.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Maintained accurate records of all sales and prospecting activities.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
Sales Representative
something wireless
Miami Gardens
01.2023 - 12.2023
- Engaged customers to understand their wireless needs and preferences.
- Demonstrated product features and benefits to potential buyers.
- Assisted with inventory management and restocking of sales floor.
- Collaborated with team members to maintain a positive store environment.
- Processed customer transactions using point-of-sale systems efficiently.
- Handled customer inquiries and resolved issues effectively.
- Participated in training sessions to learn about new products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Generated new sales leads through cold calling and networking activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Provided technical support for customers using the company's products or services.
- Supported efforts to keep the reception area clean and organized for optimal guest experience.
- Handled guest inquiries promptly and professionally.
- Collaborated with team members to ensure smooth operations.
- Monitored visitor flow to optimize the guest experience.
- Managed check-in and check-out procedures efficiently.
Warehouse Worker
Bullet Line
Hialeah
11.2022 - 03.2023
- Operated forklifts to move inventory efficiently within the warehouse.
- Packed and labeled products accurately for shipment to customers.
- Maintained cleanliness and organization in work areas throughout the facility.
- Assisted in inventory counts to ensure accurate stock levels at all times.
- Collaborated with team members to meet daily operational goals and deadlines.
- Followed safety protocols to minimize risks during warehouse operations.
- Loaded and unloaded trucks with incoming and outgoing shipments promptly.
- Handled returns and restocked merchandise in designated areas efficiently.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
- Maintained stock levels in accordance with company policies.
- Investigated any reported problems regarding shipping errors or damages.
Food Service Worker
Dunkin' Donuts
Miami
02.2020 - 03.2022
- Prepared and served food according to health and safety standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and special dietary needs.
- Operated kitchen equipment including ovens, fryers, and grills safely.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and inventory to meet daily operational needs consistently.
- Followed food safety protocols for storage and handling of ingredients.
- Supported training of new staff in food preparation and service techniques.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Sanitized kitchen spaces, including equipment and utensils, to maintain hygiene standards.
- Welcomed guests with a friendly and positive attitude.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Engaged with guests to create a welcoming atmosphere.
- Managed check-in and check-out procedures efficiently.
Fast Food Worker
Wendys Resturant
Hialeah
05.2021 - 02.2022
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register and processed customer transactions efficiently.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness of dining area and kitchen to meet health regulations.
- Followed safety protocols during food handling and equipment operation.
- Collaborated with team members to deliver excellent customer service.
- Responded to customer inquiries and resolved issues promptly.
- Monitored inventory levels and restocked supplies.
- Assisted in training new employees on food preparation techniques.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
- Welcomed guests with a friendly and positive attitude.
- Provided directions and information about services offered.
- Assisted in maintaining a clean and organized reception area.
- Managed check-in and check-out procedures efficiently.
- Engaged with guests to create a welcoming atmosphere.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
Education
High School Diploma -
American Academy of Pine Crest
Miami, FL05-2023
Skills
- Product and service sales
- Point-of-sale operations
- Sales negotiation
- Customer relationship management
- Customer engagement
- Customer retention
- Revenue generation
- Sales analysis
- Market research
- Strategic planning
- Product knowledge
- Inventory management
- Sales presentation
- Problem solving
- Team collaboration
- Conflict resolution
- Reading comprehension
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Consultant
Usa Wireless
12.2025 - 06.2026
Sales Representative
xti wireless
06.2024 - 08.2024
Sales Representative
Skynet Wireless
03.2024 - 12.2024
Sales Representative
something wireless
01.2023 - 12.2023
Warehouse Worker
Bullet Line
11.2022 - 03.2023
Fast Food Worker
Wendys Resturant
05.2021 - 02.2022
Food Service Worker
Dunkin' Donuts
02.2020 - 03.2022
High School Diploma -
American Academy of Pine Crest