Ana Conley
Springfield,United States
Summary
Adept at leading teams to exceed customer service expectations, my tenure at Heartland Credit Union of Springfield honed my cash management and problem-solving skills. With a track record of developing staff and enhancing customer engagement, I bring a blend of reliability and excellent communication to drive operational success.
Overview
6
6
years of professional experience
Work History
Teller Supervisor
Heartland Credit Union of Springfield
Springfield, IL
09.2022 - Current
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
Customer Service Representative
Prairie State Bank & Trust
Springfield, IL
05.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier Supervisor
Farm and Home Supply
Springfield, IL
02.2018 - 05.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
Bachelor Of Arts - Psychology
Lincoln Land Community College
Springfield, IL07.2023
Skills
- Cash handling and management
- Customer Engagement
- Professionalism
- Staff Training and Development
- Customer Service
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
Timeline
Teller Supervisor
Heartland Credit Union of Springfield
09.2022 - Current
Customer Service Representative
Prairie State Bank & Trust
05.2021 - 06.2022
Cashier Supervisor
Farm and Home Supply
02.2018 - 05.2021
Bachelor Of Arts - Psychology
Lincoln Land Community College