Hi, I’m
Ana Zacarias
Little Rock,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Lowes Home Improvment
Customer Service Associate
03.2021 - 05.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Swiss America CDMO
Quality Control Inspector
08.2018 - 01.2021
Job overview
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Operated and maintained testing equipment.
Education
Texas Can AcademyDallas, TX
High School Diploma
01.2017
University Overview
- Honor Roll
- 3.5 GPA
Skills
- Refund Processing
- Call Transfers
- Spanish Speaking
- Verbal Communication
Timeline
Customer Service Associate
Lowes Home Improvment
03.2021 - 05.2023
Quality Control Inspector
Swiss America CDMO
08.2018 - 01.2021
Texas Can Academy
High School Diploma