Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Zapata

Fort Myer,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Independent Contractor

Independant Contrator
03.2016 - Current
  • Followed company guidelines and policies when interacting with passengers.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.

ECONOMIC SELF SUPPORT

Department of Children's and Families
01.2024 - 08.2024
  • Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
  • Safeguarded clients'' sensitive personal data through strict adherence to confidentiality guidelines and secure record-keeping protocols.
  • Managed approximately 45-65 incoming calls per day from customers

Spanish Interpreter

LanguageLine Solutions
08.2022 - 12.2023
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery. Managed 30-65 incoming calls per day from clients.

Claims Intake Specialist / Adujster

Assurant
09.2017 - 02.2022
  • Exceeded customer expectations through proactive follow-ups on pending claims, ensuring they received prompt updates on their case status.
  • Developed strong working relationships with adjusters, contributing to an effective team environment and timely claim resolutions.

Education

Associate of Arts - Education

Miami Dade College
Homestead, Fl
05-2020

Skills

  • Communication and Interpersonal Skills
  • Sportsmanship skills
  • Dependable and reliable

Certification

  • Property and Casualty License - FL Department of Insurance. All lines 6/20

Languages

Spanish
Native or Bilingual

Timeline

ECONOMIC SELF SUPPORT

Department of Children's and Families
01.2024 - 08.2024

Spanish Interpreter

LanguageLine Solutions
08.2022 - 12.2023

Claims Intake Specialist / Adujster

Assurant
09.2017 - 02.2022

Independent Contractor

Independant Contrator
03.2016 - Current

Associate of Arts - Education

Miami Dade College

Similar Profiles

CREATE PROFILE
Ana Zapata