Hi, I’m
Ana Abigail Dominguez Elvir
Deer Park,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Slaylashed Studio LLC.
Lash Technician/ PMU
01.2020 - Current
Job overview
- (SLAYLASHED STUDIO LLC) I started doing lashes from home since 2020 then upgraded to a permanent makeup artist tattooing brows and a studio to create a much higher income
- Twice certified in lash extensions and brows.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Improved appointment booking efficiency with effective time management and organization skills.
CLMS MANAGEMENT
Leasing and Marketing Assistant
02.2024 - 04.2024
Job overview
- Developed and implemented marketing strategies to increase occupancy rates.
- Optimized online presence by updating website content, enhancing property listings, and managing social media accounts.
- Coordinated maintenance requests between tenants and property management teams to ensure timely resolutions to issues.
- Provided support during move-in/move-out processes, ensuring a smooth transition for both tenants and landlords.
- Established strong relationships with potential renters by providing personalized tours of available properties tailored to their needs.
- Contributed to team success by collaborating with colleagues on marketing initiatives and sharing best practices for leasing strategies.
- Collaborated with property managers to develop targeted marketing materials, showcasing unique property features.
Fashion Shoes
Store Manager
01.2020 - 07.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Hospital del Valle
Healthcare Receptionist
01.2019 - 11.2019
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
ALLIED GLOBAL
CUSTOMER SERVICE AGENT/SALES ASSISTANT MANAGER
01.2018 - 12.2018
Job overview
- Started working as a customer service agent at Allied Global Call Center working for different international companies such as medical insurance agencies, T-mobile, and other in-country call centers where I received several customer service training and specialized courses which allowed me to stand out in my area and got promoted to sales manager
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- I was required to manage work schedules, sales and marketing income charts, a weekly report of all my sales/customer service team which was around 25 people and sales inventory.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Adapted to new applications and maintained knowledge of current technologies.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Houston Community College
Associates in Health Science
01.2022
Heritage Christian High School
High School Diploma
01.2019
Skills
- Organized
- Teamwork
- Problem-Solving
- Initiative
- Time management
- Fast learner
- Accountability
- Multi-tasking
- Manage Multiple
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- File Management
- Upselling
- Data Entry
- Data Collection
- Microsoft Excel
- Critical Thinking
- Staff Training
- Building rapport
- Follow-up skills
- Microsoft PowerPoint
- Medical terminology knowledge
Accomplishments
- 2018 (Allied Global) Award for SALES MANAGER OF THE YEAR
- 2019 ACMEH Best Missionary to overcome limits and exceed expectations
- 2020 Lash Certified
- 2021 Brow Certified
- 2022 Masters in Brows and Lashes
Why Hire Me
Everywhere I go, I make a difference. Everything I do is well-done. Any job that I set myself as a task is not just a task but an opportunity to grow, learn and oversee. I work passionately because that's who I am. Life has taught me that every single job, every single detail makes a difference and also comes with a lesson to achieve and overcome. I will not only set myself the goal to learn and achieve but I will grant you that I will end up making things better for myself and everyone else because if I'm doing my job correctly then the business is growing and at the end of the day we all desire to grow. Thank you and God Bless
Home Country
HONDURAS
Allergies
PINEAPPLE AND CASHEWS
Blood Type
A
Personal Information
- Legal Status: U-VISA
- Date of Birth: 12/13/1999
- Marital Status: SINGLE
- Religion: CHRISTIAN
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing and Marketing Assistant
CLMS MANAGEMENT
02.2024 - 04.2024
Store Manager
Fashion Shoes
01.2020 - 07.2020
Lash Technician/ PMU
Slaylashed Studio LLC.
01.2020 - Current
Healthcare Receptionist
Hospital del Valle
01.2019 - 11.2019
CUSTOMER SERVICE AGENT/SALES ASSISTANT MANAGER
ALLIED GLOBAL
01.2018 - 12.2018
Houston Community College
Associates in Health Science
Heritage Christian High School
High School Diploma