Anahi Hernandez-Hernandez
Raleigh,NC
Summary
Working for 4 years in customer service has built an adaptable team leader with a strong background in customer service and operational efficiency. Demonstrated success in training staff, optimizing processes, and consistently meeting quality standards, all while enhancing customer experiences.
Overview
5
5
years of professional experience
Work History
Team Leader Manager
Fresko Greek Kitchen
Raleigh, NC
08.2021 - 03.2026
- Led daily operations to ensure high-quality food preparation and service standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Developed staff schedules to align with peak business hours and improve customer service.
- Oversaw daily operations, ensuring quality standards and customer satisfaction were consistently met.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Greeted guests pleasantly and answered menu questions.
- Carried out catering orders daily, up to 7 orders a day by a certain time
Pickup and Delivery Lead /Customer Service Desk Clerk
Harris Teeter
Raleigh, NC
07.2024 - 09.2025
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Assisted customers in locating products and navigating store layouts effectively.
- Processed transactions accurately using point-of-sale (POS) systems.
- Maintained comprehensive knowledge of promotions and sales to inform customers.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Implemented feedback mechanisms to improve service quality based on customer input.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service, and delivery concerns.
- Shopped and delivered up to 30-60 orders daily, making sure it was done quickly and diligently
E-Commerce Personal Shopper
Whole Food Market
Raleigh, NC
02.2026 - Current
- Curated personalized shopping lists based on customer preferences and dietary restrictions.
- Streamlined order fulfillment processes to enhance overall efficiency in product selection.
- Collaborated with team members to ensure accurate and timely delivery of online orders.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Implemented feedback mechanisms to continuously improve service quality and customer satisfaction.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Southeast Raleigh Magnet High School
Raleigh, NC05.2024
Skills
- Cash handling
- Team leadership
- Team collaboration
- Creative thinking
- Adaptable and flexible
- Customer assistance
- Friendly and helpful
- Teamwork and collaboration
- Decision-making
- Multitasking and organization
- Quick Learning
- Patience and tolerance
- Goal oriented
- Customer service
- Time management
- Critical thinking
- Reliable and responsible
- Relationship building
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-Commerce Personal Shopper
Whole Food Market
02.2026 - Current
Pickup and Delivery Lead /Customer Service Desk Clerk
Harris Teeter
07.2024 - 09.2025
Team Leader Manager
Fresko Greek Kitchen
08.2021 - 03.2026
High School Diploma -
Southeast Raleigh Magnet High School