Ana Karen Garcia
Memphis,TN
Summary
Accurate sales Team Member with precise approach to customer service, product inventory, safety procedures and pricing updates. Detail-oriented product knowledge allows for superior customer service opportunities to shine.
Overview
3
3
years of professional experience
Work History
Costumer Service
Cricket Wireless
Memphis, TN
05.2025 - 08.2025
- Developed long-lasting client relationships by providing exceptional customer service.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Provided outstanding customer service by addressing inquiries and resolving issues promptly.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Manager's Assistant
Eden Pointe Apartments
Memphis, TN
08.2024 - 05.2025
- Provided administrative support to management, ensuring efficient office operations.
- Coordinated schedules and appointments, optimizing time management for team members.
- Maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, contributing to effective communication of information.
- Supported project coordination by tracking deadlines and deliverables for multiple initiatives.
- Facilitated communication between departments, improving collaboration on ongoing tasks.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
Manager
Champaign Place Apartments
Memphis, TN
02.2022 - 08.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Streamlined workflow processes to enhance team productivity and service delivery.
- Developed training materials to improve staff onboarding and performance consistency.
- Implemented quality control measures, resulting in improved service standards.
- Managed scheduling and staffing to optimize resource allocation and operational efficiency.
- Coordinated team meetings to align goals and address operational challenges effectively.
- Monitored performance metrics to identify areas for improvement and drive accountability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Cross Keys HS
Atlanta, GASkills
Excellent customer service skills
Teamwork and collaboration
Friendly and helpful
Problem-solving
Honest and dependable
Time management
Reliable and responsible
Customer assistance
Strong communication and interpersonal skills
Multitasking
Adaptable and flexible
Team cooperation
Active listening
Positive customer engagement
Cash handling
Store operations
Flexible hours
Cash register operation
Building customer loyalty
Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Costumer Service
Cricket Wireless
05.2025 - 08.2025
Manager's Assistant
Eden Pointe Apartments
08.2024 - 05.2025
Manager
Champaign Place Apartments
02.2022 - 08.2024
High School Diploma -
Cross Keys HS