Analicia Tapia
Portales,NM
Summary
Highly competent with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Eastern Family Dentistry
Portales, NM
10.2021 - Current
- Scheduled space or equipment for special programs, meetings and conferences.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted visitors and provided them with assistance.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Manager's Assistant
Taco Box
Portales, NM
07.2015 - 09.2021
- Sorted mail on a daily basis and distributed it accordingly.
- Handled correspondence promptly.
- Monitored inventory levels of office supplies and placed orders as needed.
- Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Conducted inside training sessions to educate employees on products and company policies.
- Drove customer feedback to deliver information to management for corrective action.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
Education
Bachelor's of Social Work - Social Work
Eastern New Mexico University
Portales, NM12-2020
Skills
- Bookkeeping
- Scheduling
- Mail distribution
- Verbal and written communication
- Business administration
- Positive and professional
- Scheduling appointments
- Customer/Client relations
- Reception desk management
- Typing speed
Affiliations
Softball is my therapy when out of work. I play for a women's competitive team that does a lot of traveling throughout New Mexico and Texas.
Timeline
Receptionist
Eastern Family Dentistry
10.2021 - Current
Manager's Assistant
Taco Box
07.2015 - 09.2021
Bachelor's of Social Work - Social Work
Eastern New Mexico University