Analisa Pou-Collazo

Dynamic Sales Associate with a proven track record at Verizon, excelling in customer service and relationship building. Leveraged exceptional listening skills and product knowledge to enhance client satisfaction, driving sales growth. Recognized for implementing effective sales strategies that improved store performance and fostered a loyal customer base.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive customer/ coworker engagement .

School based: Organized fundraiser and raised more than enough money for junior/sophmore high school students to attend a college tour

Work related:

• Increased productivity 70% by implementing several process improvements.
• Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.