Open To Work
Ana Liza Parentela
Marysville,Washington
Work Preference
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
years of post-secondary education
28
28
years of professional experience
Work History
Assistant Store Manager
Lowe's
Mill Creek, Washington
01.2025 - 05.2026
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on customer service and product knowledge.
- Handled customer inquiries and resolved issues effectively.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Collaborated with team members to promote store sales initiatives.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed inventory levels and organized stock for easy access.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Conducted regular audits to ensure compliance with safety standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised staff and delegated tasks to ensure efficient workflow.
Assistant Store Manager
Lowe's
Monroe, WA
05.2008 - 01.2025
- Supervised staff and delegated tasks to ensure efficient workflow.
- Trained new employees on customer service and product knowledge.
- Handled customer inquiries and resolved issues effectively.
- Managed inventory levels and organized stock for easy access.
- Assisted in daily store operations and maintained a clean environment.
Department supervisor (inside and outside garden)
Lowe's
Monroe, Washington
10.2007 - 06.2008
- Supervised daily operations and staff activities in a retail environment.
- Trained and mentored new associates on department policies and procedures.
- Trained new employees on company policies and procedures.
- Managed inventory levels and organized stockroom for efficiency.
- Assisted customers with product selections and resolved inquiries effectively.
- Trained employees on new processes and procedures.
- Collaborated with management on promotional displays and store layout adjustments.
- Trained employees on new processes or procedures as needed.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Department supervisor (Tools and hardware
Lowes Home Improvment
Bellevue, Washington
04.2006 - 10.2007
- Supervised daily operations of retail department to ensure efficient workflow.
- Trained and mentored team members on product knowledge and customer service skills.
- Assisted customers with inquiries and provided solutions to enhance their shopping experience.
- Resolved customer complaints in a timely manner.
- Trained employees on new processes or procedures.
- Collaborated with management on strategic initiatives to improve store performance.
Department supervisor (customer service)
Lowes Home Improvment
Bellevue, Washington
04.1998 - 07.2006
- Supervised daily operations in a home improvement department.
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels to ensure product availability and placement.
- Trained employees on new processes and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
Department Supervisor (Paint and home decor
Lowes Home Improvment
Bellevue, Washington
07.2005 - 04.2006
- Trained and mentored team members on product knowledge and customer engagement.
- Managed inventory levels to ensure stock availability for customer needs.
- Supervised daily operations to maintain efficient workflow and customer service.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with management on departmental goals and performance improvements.
- Trained employees on new processes and procedures.
Education
Computer Secretary - Computer Secretary
Gregg Business College
Manila, Philippines 06.1989 - 02.1991
Tanauan Institute High School
Tanauan ,batangas, PhiSome College (No Degree) - Nursing
Our Lady of Fatima
Valenzuela, PhilippinesSkills
- Retail operations
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Team leadership
- Team management
- Problem solving
- Issue resolution
- Effective communication
- Conflict resolution
- Organizational skills
- POS systems operations
- Workforce management
- Problem-solving
- Order management
- Mentoring and coaching
- Incident reports
- Loss prevention
- Relationship building and management
- Process improvements
- Work Planning and Prioritization
- Sales growth
- Cost control
- Hiring and training
- Human resource policies
- Sales techniques
- Business development
- Store opening and closing
- Cash auditing
- Attention to detail
- Store organization
- Goals and performance
- Flexible schedule
- Time management
- Employee development
- Performance evaluation
Timeline
Assistant Store Manager
Lowe's
01.2025 - 05.2026
Assistant Store Manager
Lowe's
05.2008 - 01.2025
Department supervisor (inside and outside garden)
Lowe's
10.2007 - 06.2008
Department supervisor (Tools and hardware
Lowes Home Improvment
04.2006 - 10.2007
Department Supervisor (Paint and home decor
Lowes Home Improvment
07.2005 - 04.2006
Department supervisor (customer service)
Lowes Home Improvment
04.1998 - 07.2006
Computer Secretary - Computer Secretary
Gregg Business College
06.1989 - 02.1991
Tanauan Institute High School
Some College (No Degree) - Nursing
Our Lady of Fatima