Ana Patricia Ponce
Glendale,AZ
Summary
Results-driven Administrative Manager at Ponce Transport LLC, adept at optimizing operational efficiency and enhancing customer service. Proven expertise in recordkeeping and strategic planning, successfully streamlined processes that improved compliance and reduced operational delays. Strong organizational skills and attention to detail fostered a productive work environment, ensuring timely deliveries and satisfied clients.
Overview
24
24
years of professional experience
Work History
Administrative Manager
Ponce Transport LLC
09.2020 - 05.2026
- Streamlined administrative processes to enhance operational efficiency
- Enforced company policies and ensured operations comply with local, state, and federal regulations.
- Managed incoming inquiries or complaints.
- Payroll processing.
- Ordered office and job supplies. Tracked supply and inventory.
- Managed expenses and processed invoices.
- Maintained all licensing, permits, and insurance in compliance with current regulations.
- Coordinated routine servicing, repairs, and inspections for transport vehicles.
- Managed scheduling and coordination of transportation logistics for timely deliveries.
- Verified drivers maintained accurate and current qualifications.
- Optimized organizational systems for payment, collections, deposits, and recordkeeping.
Dental Front Office Receptionist
A Gentle Smile
09.2005 - 05.2006
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Facilitated insurance verifications and claim submissions, optimizing reimbursement timelines.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated a welcoming atmosphere by greeting patients upon arrival, supplying relevant paperwork, and directing patients through check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.
- Helped patients complete necessary medical forms and documentation.
- Managed incoming calls with professionalism and courtesy, ensuring precise message documentation for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Certified Nursing Assistant
Sonoran Rehabilitation and Care Center
11.2002 - 02.2005
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Optimized documentation processes enhancing accuracy and efficiency of patient records.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Trevor G Browne High School
Phoenix, AZLicensed Practical Nurse -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZDental Assistant -
Apollo College
Phoenix, AZSkills
- Customer service
- Working night and day shift
- Working independently
- Organization and multitasking
- Scheduling
- Documentation and control
- Data and records management
- Quickbooks
- Data entry
- Attention to detail
- Active listening
- Analytical thinking
- Planning and prioritization
- Critical thinking
- Relationship building
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Manager
Ponce Transport LLC
09.2020 - 05.2026
Dental Front Office Receptionist
A Gentle Smile
09.2005 - 05.2006
Certified Nursing Assistant
Sonoran Rehabilitation and Care Center
11.2002 - 02.2005
High School Diploma -
Trevor G Browne High School
Licensed Practical Nurse -
Maricopa Community Colleges, Gateway Community College
Dental Assistant -
Apollo College