Ana Sofía Fonseca
Jacksonville,FL
Summary
Dynamic sales professional with a proven track record at Keurig Dr Pepper, Inc., excelling in relationship development and customer relationship management. Leveraged analytical problem-solving and superior organizational skills to exceed sales targets and enhance customer satisfaction. Adept at leading teams to surpass service goals, demonstrating exceptional issue resolution abilities and attention to detail.
Overview
2
2
years of professional experience
Work History
Inside Sales Representative
Keurig Dr Pepper, Inc.
Jacksonville, FL
10.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Sales Associate
Chico's FAS
Jacksonville, FL
10.2023 - Current
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Airline Customer Service Manager
Frontier Airlines
Aguadilla, PR
01.2023 - 09.2023
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Airline Customer Service Agent
Frontier Airlines
Aguadilla, PR
02.2022 - 12.2022
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Education
Master In Legal Studies -
Washington University in St Louis
St Louis, MO05.2023
Bachelor Of Science - Business Administration And Management
University of Puerto Rico - Aguadilla
Aguadilla, PR05.2020
Skills
- Relationship Development
- Customer Relationship Management
- Issue Resolution
- Analytical problem solver
- Attention to Detail
- Superior organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inside Sales Representative
Keurig Dr Pepper, Inc.
10.2023 - Current
Sales Associate
Chico's FAS
10.2023 - Current
Airline Customer Service Manager
Frontier Airlines
01.2023 - 09.2023
Airline Customer Service Agent
Frontier Airlines
02.2022 - 12.2022
Master In Legal Studies -
Washington University in St Louis
Bachelor Of Science - Business Administration And Management
University of Puerto Rico - Aguadilla