Ana Sofia Rosendiz
Winter Garden,FL
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Walmart
Winter Garden, FL
11.2022 - Current
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Verified that all coupons were valid prior to processing them into the system.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended, selected, located, and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Pedro Fermín Armas Reina
Cuba 06-2021
Skills
- Customer Complaint Resolution
- Product Merchandising
- Customer Service
- Guest Services
- Positive and professional
- Customer Satisfaction
- Patience and composure
- Customer Relations
Timeline
Customer Service Cashier
Walmart
11.2022 - Current
High School Diploma -
Pedro Fermín Armas Reina