Anastasia Latsko
Carson,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Aquarius casino and Resort
Laughlin , NV
03.2021 - 05.2025
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Responded to inquiries and room requests made online, by phone, and via email.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Signed for packages, recorded deliveries and distributed to personnel.
- Coordinated pick-up and delivery of express mail services.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Drafted professional business documents, spreadsheets, and correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Recognized by management for providing exceptional customer service.
Sales Associate / Retail
MRG Marshalls Retail group / hotel gift shop
Laughlin , Nevada
01.2021 - 12.2024
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Described merchandise and explained use, operation and care.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Cleaned shelves, counters and tables to maintain organized store.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Representative
Ashley Furniture Industries, Inc
Bullhead, AZ
09.2020 - 01.2021
- Identified customer needs by asking questions and advising on best solutions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained accurate records of all sales and prospecting activities.
- Reset store displays for special events and seasonal merchandise changes.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed market trends to identify potential sales opportunities.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained relationships with customers to ensure repeat business.
- Negotiated deals and handled complaints or objections.
- Identified opportunities for cross-selling additional products and services.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier Assistant
In And Out Burgers
Laughlin , NV
05.2020 - 08.2020
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Verified that all coupons were valid before processing them for payment.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Offered customers carry-out service at completion of transaction.
- Built and maintained productive relationships with employees.
- Balanced daily financial transactions using appropriate methods according to established procedures.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided accurate cash register operations, including accepting payments and providing change.
- Maintained clean and orderly checkout areas
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Maintained financial records by counting cash and recording tips at end of shift.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
Lead Hostess
Tropicana Casino And Resort
Laughlin , NV
02.2017 - 11.2019
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Completed closing duties by emptying trash, and polishing silverware.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining room activities to ensure quality service standards were met.
- Followed safety protocols at all times while on the job.
- Built positive relationships with other front-of-house and kitchen staff.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Directed patrons to lounges and waiting areas.
- Provided assistance to other departments during peak hours if needed.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated any issues or complaints to management in a timely manner.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Spoke with patrons to drive satisfaction with food and service.
- Organized large parties for special events such as birthdays or anniversaries.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Took beverage orders and served drinks during peak meal times.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Maintained accurate records of transactions including cash register tapes and guest checks.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Assigned tasks to other hostesses based on their skill level or experience.
- Stocked server areas with supplies before, during and after shifts.
- Conducted daily inventory of supplies such as linens, silverware, dishes.
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Associate / Retail
Van Huesen
Laughlin , NV
01.2015 - 01.2017
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered store and merchandise questions and led customers to wanted items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Upsold additional items based on customer interests and needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Handled returns and exchanges according to company policies.
- Collected payments and provided accurate change.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
- Placed special orders or called other stores to find desired items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Coronado High School
Las Vegas, NV05-2019
Skills
- Data entry
- Office administration
- Office management
- Hospitality services
- File management
- Log book monitoring
- Strategic planning
- Complex Problem-solving
- Correspondence typing
- Proficient in [software]
- Basic accounting
- Multitasking and organization
- Administrative skills
- Technical support
Languages
English
Native/ Bilingual
Accomplishments
Worked for Mrg company we were the top store in the district of are competitors. I won sales competitions over Co workers I sold a lot of up sales and helped succeed in sales goals .
Worked for Aquarius Casino and resort worked for hotel management the supervised the whole casino I was trusted for my leadership I helped my clerks I was the lead in graveyard shift and swing shift assisted the night auditor in his work and supervised when he was not there .
Affiliations
I am a very professional person and a hard worker for the company's that I worked for I try to succeed in any task given to me and try to achieve it .
Timeline
Front Desk Receptionist
Aquarius casino and Resort
03.2021 - 05.2025
Sales Associate / Retail
MRG Marshalls Retail group / hotel gift shop
01.2021 - 12.2024
Sales Representative
Ashley Furniture Industries, Inc
09.2020 - 01.2021
Cashier Assistant
In And Out Burgers
05.2020 - 08.2020
Lead Hostess
Tropicana Casino And Resort
02.2017 - 11.2019
Sales Associate / Retail
Van Huesen
01.2015 - 01.2017
High School Diploma -
Coronado High School